If you can’t turn off your device before performing a software repair, force it to shut
down.
When you receive a new Google™ account username or password, you might not be able to
use them to log in to and recover your device for 72 hours.
To repair the device software using Xperia™ Companion
Before performing a software repair, make sure you know your Google™ account username
and password. Depending on your security settings, you may need to enter them in order to
restart the device after a software repair.
If your device seems to have frozen, restarts repeatedly or doesn’t start at all after
you’ve updated the Xperia™ software or after you’ve performed a software repair or a
factory data reset, try forcing the device to shut down then try turning it back on. If
the problem still exists, force the device to shut down then perform a software repair
by following the steps below:
1
Make sure that Xperia™ Companion is installed on your PC or Mac
®
.
2
Open the Xperia™ Companion software on the computer and click on Software
repair on the main screen.
3
Follow the instructions that appear on the screen to reinstall the software and
complete the repair.
Help us improve our software
You can allow the sending of usage info from your device so that Sony Mobile can
receive anonymous bug reports and statistics that help improve our software. None
of the information gathered includes personal data.
To allow the sending of usage info
1
From your Home screen, tap
.
2
Find and tap Settings > About phone > Usage info settings.
3
Mark the Send usage info checkbox if it is not already marked.
4
Tap Agree.
Warranty, SAR and usage guidelines
For information about warranty, SAR (Specific Absorption Rate) and safety guidelines,
please read the Important information provided under Settings > About phone > Legal
information on your device.
Recycling your device
Got an old device lying around the house? Why not recycle it? By doing so, you will
help us reuse its materials and components, and you’ll protect the environment too!
Find out more about the recycling options in your region at
www.sonymobile.com/
recycle/
.
Legal information
Sony F3212/F3216
This User guide is published by Sony Mobile Communications Inc. or its local affiliated company, without any
warranty. Improvements and changes to this User guide necessitated by typographical errors, inaccuracies of
current information, or improvements to programs and/or equipment, may be made by Sony Mobile
Communications Inc. at any time and without notice. Such changes will, however, be incorporated into new
editions of this User guide. All illustrations are for illustration purposes only and may not accurately depict the
actual device.
All product and company names mentioned herein are the trademarks or registered trademarks of their
respective owners. All other trademarks are property of their respective owners. Any rights not expressly
granted herein are reserved. Visit
www.sonymobile.com/us/legal/
for more information.
This User guide may reference services or applications provided by third parties. Use of such programming or
services may require separate registration with the third party provider and may be subject to additional terms
134
This is an Internet version of this publication. © Print only for private use.
To Next Page
Loading...
