Troubleshooting
5.1
Check and fix your internet using the Spark app
Did you know?
If you download the Spark app and add your broadband account you can
check and fix problems with your internet.
The
app
can:
•
Run tests to determine what the issue is
•
Book a technician if there is a fault detected on the Spark network
•
Guide
you
through
setup
related
issues
•
Connect
you
to
our Spark advisor
if
you
need
further
assistance
To download the app, go to the Apple App Store or Google Play Store and
search Spark NZ.
How do I add my broadband account in the Spark App?
1.
In the MySpark section, choose Products.
2.
Scroll down and tap Add a new or existing product.
3.
Follow the prompts to add your broadband service.
See
page
12
for
diagrams
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