WARRANTY30
LIMITED ONE YEAR PRODUCT WARRANTY
Velasa Sports, Inc. d.b.a. Sparx Hockey (“Velasa Sports”) represents
and warrants to the end-user (“End User”) that, under normal
use and provided that you have followed our reasonable care
and maintenance instructions, your Sparx® ES100 Sharpener (the
“Product”) will be free from defects in materials and workmanship
for a period of one (1) year from the date of shipment from Sparx
Hockey or an authorized Sparx Hockey reseller or 10,000 sharpening
cycles (whichever comes first). Your exclusive remedy and our sole
obligation is to repair or replace any Product that Velasa Sports
reasonably determines does not comply with this warranty or, at our
sole discretion, to accept return of such Product and refund to you
the price paid therefor.
Products that have been repaired or replaced hereunder shall be
covered by this warranty for the longer of thirty (30) days after
being shipped back to you or the remainder of the original 1-year /
10,000 cycle (whichever comes first) warranty period. Any defective
Product or component that is replaced becomes the sole property
Velasa Sports.
HOW TO MAKE A WARRANTY CLAIM
If you experience any problems with your Sparx® Product, please
contact Customer Service at help@sparxhockey.com. In order
to make a warranty claim, a valid proof of purchase is required.
A valid proof of purchase is either a valid order number from
the sparxhockey.com website or a dated sales receipt from an
authorized Sparx Hockey Dealer or Reseller that shows date of
shipment and a description of the product along with its price.
Upon confirmation and approval of your warranty claim, we will
assign a return material authorization number (“RMA”). At your risk
and expense, you must deliver the nonconforming Product (with
prominent indication of the RMA) to Velasa Sports or its designated
repair center. This Warranty, and any associated RMA activity, is only
valid in United States and Canada. In the event of a sparxhockey.com
or authorized online Sparx Hockey Dealer or Reseller purchase, the
Warranty is only valid in the United States and Canada.
Products returned without an RMA shall not be aorded warranty
service, and you shall be liable for all costs and expenses incurred by
us in connection with servicing the unauthorized return.
EXCLUSIONS
All claims under this limited warranty must be made during the
applicable warranty period.
The limited warranty obligations do not cover physical damage
sustained from improper handling during shipping. This limited
warranty shall be void and not apply as to any Product that was
(a) used, handled, operated, maintained, or stored improperly, or
in any manner not in accord with our documentation, instructions,
maintenance procedures, or recommendations; (b) subjected to
unusual physical or electrical stress; (c) subjected to abuse, misuse,
accident, neglect; (d) exposed to moisture, flooding, fire, electrical
problems associated with incoming power or other acts not the fault
of Velasa Sports; (e) repaired, altered, or modified by anyone other
than Velasa Sports or its authorized agents; This limited warranty
shall be void and not apply to any Product damage caused by
repairs made or attempted by anyone other than Velasa Sports or
its authorized agents. This limited warranty shall be void and not
apply to any Product damage caused by hardware modifications or
through the use of any parts or accessories that were not certified
or approved by Velasa Sports, including without limitation the use of
Grinding Rings not from Velasa Sports (d.b.a. Sparx Hockey). or (f)
used with parts or accessories that were not certified or approved
by Velasa Sports or its designated representative, including without
limitation the use of Grinding Rings not from Velasa Sports (d.b.a.
7
WARRANTY
To Next Page
Loading...
