Date d'émission : Janvier, 2019 Révision: 2 Page : 37/60
14. TROUBLESHOOTING GUIDE
NOTE: the following procedures must be performed by a qualified service technician.
Problem Possible cause Solution
The machine does not cool,
or cools only partially and
the compressor is running
• The space around the machine is
inadequate for ventilation
• The refrigeration system is working in
DEFROST mode
• The condenser filter is clogged with
airborne particles
• Fan motor is not running
• Refrigerant is leaking
• Allow at least 20cm between the
machine and anything next to it;
keep it away from heat sources
• Return to FREEZE mode
• Clean the filter
• Check the fan motor’s electrical
connections and, if disconnected,
reconnect. If still not operating,
replace the motor
• Locate the leak, eliminate it and
recharge the system
The machine does not cool,
or cools only partially and
the compressor is not
running
• Electrical components of the compressor
are not functioning
• Some electrical connections are not
complete
The compressor is malfunctioning
• Replace the malfunctioning
components
• Check the contacts and correct
those incomplete
Replace the compressor
The machine over-freeze,
making the auger movement
slow or stopped
• The product brix is too low
• The screw setting for the consistency
control system is set too far toward the
“+” position
• The limit micro-switch arm is bent away
from the gear motor and prevents
contact
• The level of the product in the bowl is
too low
• Check the product brix and
correct
• Reset the screw toward the “-“
position to produce a thinner
consistency product
• Using pliers, straighten the limit
switch arm
• Add more product or turn the
refrigeration “Off”
The machine is noisy • The fan motor blades are hitting internal
components
• Check and correct
The main power switch is
“ON” but the unit s not
running
• The fuses are blown
• Some electrical connections are not
complete
The gear motor is malfunctioning
• Replace the fuses
• Check the contacts and correct
those incomplete
Replace the gear motor
The bowl is leaking
One of the bowl seal is not in place
Replace or reposition the seal
The dispensing valve is
leaking
• The dispensing valve has been
incompletely or incorrectly replaced in its
position
• The free movement of the valve is
impeded
Dispensing valve o-rings are damaged
• Reassemble and replace
• Clean and lubricate the valve
and the valve cylinder with the
lubricant provided with the
machine
Replace the o-rings
Product is flowing into drip
tray through drainage pipe
• The bell shaped seal between the front of
the cylinder and the auger hub has not
been reinstalled properly
• The bell shaped shaft seal or the spindle
bushing seal is damaged or worn
• Find the seal and put it back in
place
• Replace the damaged/worn seal
and check the condition of the
drive shaft
The auger is not turning • Some electrical connections are not
complete
• The control board is faulty
The gear motor is malfunctioning
• Check the contacts and correct
those incomplete
• Replace the control board
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