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If you’re having a spot of bother with your new Smart Energy
Tracker, you can always talk to our Customer Services team.
Just call us on 0800 052 0133 and we’ll do what we can
to help. But first, try our troubleshooting guide. It might be
something really simple...
Help.
I'm having trouble.
My Smart Energy Tracker won’t switch on
What's up What to do
Did you press the
right button?
Press and hold OK for
2 seconds
The battery may not have
enough charge
Connect the USB adapter
See page 9
It may be a glitch Reboot your Smart Energy
Tracker, see page 49
If it refuses to switch on,
the battery or USB adapter
may be faulty
Give us a call and we’ll sort
it out