45
The screen is blank
What's up What to do
It may be a glitch Reboot your Smart Energy
tracker, see page 49
My Smart Energy Tracker isn’t showing
or updating my energy use, or my history
What's up What to do
We only update your gas
use every 30 minutes
Leave it an hour then
try again
The signal icon will
appear red
When your Smart Energy
Tracker is connected, the
signal icon will appear white
Your Smart Energy
Tracker may have lost
its connection to your
smart meter
Move your Smart Energy
Tracker closer to your
meter - within 2 metres
If the signal icon is
white and the problem
continues it may be a
connection problem
Restart your Smart Energy
Tracker. Press and hold OK
then select Restart from
the menu
5
Any questions?
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