21
Getting to know your stairlift
Using your stairlift
Help
Changing the batteries
Technical
Cleaning your stairlift
Help
It is unlikely that you will ever experience a problem with
your stairlift. If you do, please use the following checklist.
If the checklist doesn’t help you to solve the problem, contact your stairlift
supplier, details on the back page.
Stairlift will not move
The green power light is off
Check that the master power
switch is switched on – see page 7.
Check that the power key is
inserted and turned to the on
position – see page 8.
The stairlift will not work if either
of these are switched off.
Check that the chair is swivelled back
to its travelling position and that the
swivel levers are fully raised.
The chair will not move unless it is in
this position – see pages 4 and 14.
Check whether there is anything
obstructing the safety edges- see picture.
If there is, the stairlift is still on and
can be moved in the opposite direction
to allow you to remove the obstruction.
You can then continue to go up or
down the stairs.
If your stairlift still does not move,
the batteries may be flat
Leave it to recharge overnight at the bottom
of the stairs. If this does not work, call
your Stannah supplier. Even with flat
batteries the Stairlift should have enough
power to get down to the bottom of the
stairs. If you can safely do so, (1) turn
the power key to the off position, then
back on. (2) press and hold the down
control. After a few seconds the stairlift
will start. Then call your Stannah
supplier. If the stairlift stops during the
above, repeat steps 1 and 2 until you
reach the bottom of the stairs.
The green power light is on
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