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Warranty
• Warranty covers parts and labor for period defined above,
excluding wear items such as tires, brakes, bulbs, and windshield
except for manufacturer defects.
• Warranty for any vehicles that are used for rental, taxi, or excessive
use applications is six (6) months.
• STAR EV warrants its chassis and suspension components shall
be free from defects in material or workmanship for four (4) years
from the date of purchase. Chassis and suspension components
are defined as the structural frame of the vehicle, leaf springs
and shocks, which does not include drive trains, suspension, roof
supports, paint and corrosion.
*Warranty excludes batteries which are covered by the manufacturer.
Trojan oers a 24 month warranty for STAR EVs purchased with Trojan
Batteries (T-105, T-145, T-875, and Ranger 160).
A. Clarifications
• All warranty claims shall be filed via online warranty claim form
or email of the warranty claim request. JH Global has 30 days to
agree to or to decline the warranty.
• All required parts should be returned to JH Global within 30
workdays from time of the claim being filed. Dealer(s) are
responsible for the freight/shipping cost to Star or to the parts
warranty division if the parts are not warrantable.
• JH Global will be responsible for the shipping cost of all warranty
parts to the dealer location once the claim is approved. Shipping
is standard delivery, NOT overnight unless paid for by dealers and
upon his (her) request. International customers are responsible for
all costs associated with shipping and delivery of warranty items.
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