10
p/n 2M-Z19504 Owners Manual DW, DWN Drawer Warmer Series
SYMPTOM POSSIBLE CAUSE SUGGESTED REMEDY
No lights or heat
(all drawers)
Warmer unplugged Plug warmer into appropriate receptacle
Circuit breaker off or tripped Reset circuit breaker
Internal damage
Contact an Authorized Star Service
Agency for repairs.
No heat (one drawer)
Temperature control not set Set for desired temperature.
Internal damage
Contact an Authorized Star Service
Agency for repairs.
Food dries out
Humidity control (air vent) not set
OPEN air vent for dry operation. CLOSE
air vent for moist operation.
Water in pan evaporated or low Add water to pan.
Food gets soggy
Food contacting water Use a Humitrol Rack
Water level too high Water should be no more than 1/2” deep
Humidity control (air vent) not set
OPEN air vent for dry operation. CLOSE
air vent for moist operation.
Drawer falls open
Catch roller not extended before
closing drawer
Be sure catch roller is extended before
installing drawer.
Drawer catch damaged
Contact an Authorized Star Service
Agency for repairs.
Drawer falls out when
opened
Drawer stop dirty Clean and lubricate drawer stop
Drawer stop damaged
Contact an Authorized Star Service
Agency for repairs.
TROUBLESHOOTING
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