WARRANTY
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A. CLARIFICATIONS
• All warranty claims shall be filed via on-line warranty claim form
or email of the warranty claim request. STAR EV
®
has 30 days to
agree to or to decline the warranty.
• All required parts should be returned to STAR EV
®
within 30
workdays from time of the claim being filed. Dealer(s) are
responsible for the freight/shipping cost to STAR EV
®
or to the parts
warranty division if the parts are not warrantable.
• STAR EV
®
will be responsible for the shipping cost of all warranty
parts to the dealer location once the claim is approved. Shipping
is standard delivery, NOT overnight unless paid for by dealers and
upon their request. International customers are responsible for
all costs associated with import and fees related to warranty items.
B. EXCLUSIONS
Specifically excluded from any STAR EV
®
warranty are adjustments/
repairs made due to normal wear beyond the first one hundred eighty
(180) days, routine maintenance items, cosmetic deterioration, and
electrical components which are susceptible to fluctuations in current
which is beyond the control of STAR EV
®
. Damage caused by airborne
fallout, salt from sea air, salt or other materials used to control road
conditions, chemicals, tree sap, stones and the application of chemicals
or sealants subsequent to manufacture, etc., is not covered.
This warranty also does not apply to Acts of God or other events over
which STAR EV
®
has no control. Transportation charges for warranty
service are excluded from this warranty and all replaced parts shall
become property of STAR EV
®
unless released by STAR EV
®
.
Any parts repaired/replaced under this warranty shall be warranted for
a period of ninety (90) days from installation or for the remainder of
the original warranty, whichever is greater. This warranty excludes
batteries, which are warranted by their respective manufacturer.
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