Starkey StarLink Remote Control 2.0

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Summary

Meet Your Remote Control

Remote Component Overview

Lists and identifies all physical components of the StarLink Remote Control 2.0.

Set Up Your Remote Control

Pairing Remote with Hearing Aids

Guides users through the essential steps to connect the remote to their hearing aids.

Using Your Remote Control

Indicator Light and Volume Controls

Explains the function of the indicator light and how to adjust volume.

Program and Favorite Functionality

Describes how to change hearing aid programs and access favorite settings.

Lock;Unlock Switch and Lanyard

Details the lock/unlock switch function and the use of the included lanyard.

Battery Replacement

Provides instructions for safely replacing the battery in the remote control.

Troubleshooting Your Remote

Common Remote Issues and Solutions

Lists common symptoms, possible causes, and solutions for remote control problems.

Additional Guidance and Information

Intended Use and Clinical Benefit

Defines the purpose of the remote and its indirect clinical benefit.

Aircraft and International Use

Provides guidelines for using the remote on aircraft and during international travel.

Technical and Safety Specifications

Details wireless technical information, EMC, and adverse event reporting.

Regulatory Compliance and Notices

Covers FCC information, EU/UK declarations, and general regulatory data.

The StarLink Remote Control 2.0 is an accessory designed to provide users with discreet and easy control over their wireless air conduction hearing aids. This manual guides users through setting up, using, and maintaining their Remote Control 2.0 to enhance their hearing aid experience.

Function Description

The primary function of the Remote Control 2.0 is to allow users to remotely adjust the volume and program settings of their wireless hearing aids. It acts as an intermediary device, sending commands to the hearing aids to modify their operational parameters. This remote control is particularly useful for making adjustments without needing to touch the hearing aids directly, offering a more convenient and subtle way to manage hearing aid settings in various environments.

The device operates in the 2.4-2.4835 GHz band, ensuring a reliable wireless connection to the hearing aids. It is classified as a Type B applied part under the IEC 60601-1 medical instrument standard, indicating its compliance with essential safety and performance requirements for medical devices. The Remote Control 2.0 does not provide a direct clinical benefit itself but enables the parent device (wireless hearing aids) to achieve its intended purpose by facilitating user adjustments.

Usage Features

The Remote Control 2.0 is equipped with several intuitive features to facilitate its use:

Indicator Light: A small light on the device illuminates to confirm that a button press command has been successfully sent to the hearing aid(s). This provides immediate visual feedback to the user.
Volume Up and Volume Down Buttons: These dedicated buttons allow users to easily increase or decrease the volume of their hearing aids. When audio is being streamed to the hearing aids, these buttons control the volume of the audio stream, offering flexible control over different sound sources.
Program Change Button: Hearing care professionals can configure multiple programs within the hearing aids. The program change button allows users to cycle through these available programs, adapting their hearing aids to different listening environments (e.g., quiet, noisy, music).
Favorite Button: This feature allows a hearing care professional to set a specific "Favorite" configuration for the user. Pressing this button activates that pre-set configuration, providing quick access to a preferred setting. If no Favorite configuration has been set, the button will have no effect.
Lock/Unlock Switch: This physical switch is a crucial feature for preventing unintended adjustments. When the switch is in the "locked" (down) position, the Remote Control 2.0 is deactivated, preventing any accidental changes to the hearing aid settings. This also helps conserve battery life. Moving the switch to the "unlocked" (up) position enables the user to make adjustments.
Lanyard: An included lanyard allows the user to wear the Remote Control 2.0 around the wrist, keeping it secure and readily accessible.

Setup and Pairing

Before initial use, the Remote Control 2.0 must be paired with the hearing aid(s). The pairing process is straightforward:

Prepare Hearing Aids: Turn the hearing aids OFF and then ON. For CROS hearing aid systems, turn OFF both the hearing aids and the CROS transmitter, then turn ON only the hearing aids, leaving the CROS transmitter OFF.
Position Devices: Place the hearing aids within 6 inches of the Remote Control 2.0.
Initiate Pairing: Press and hold the Favorite button on the remote for 5 seconds until the indicator light rapidly blinks.
Confirm Pairing:
- Successful Pairing: The indicator light will become solid for 2 seconds.
- Unsuccessful Pairing: The indicator light will not become solid. In this case, repeat the preparation and initiation steps.
Verify Functionality: After successful pairing, press the Volume up or Volume down button to confirm that the hearing aid volume adjusts accordingly.

Maintenance Features

Maintaining the Remote Control 2.0 primarily involves battery replacement and cleaning:

Battery Replacement: The device uses a CR 2032 battery. To replace it:
1. Insert a pointed object into the pinhole to release the battery door.
2. Slide the battery door upwards to open it.
3. Remove the used battery.
4. Insert a new CR 2032 battery.
5. Slide the battery door downwards to close it securely.
Cleaning: The Remote Control 2.0 is designed to be cleaned with a damp cloth moistened with soapy water. This helps maintain hygiene and device longevity.
Troubleshooting Guide: The manual provides a comprehensive troubleshooting guide for common issues. For example, if the indicator light does not illuminate when a button is pressed, the remote might be in a locked state, requiring the user to move the Lock/Unlock switch to the "Unlocked" position. If the indicator light illuminates but hearing aids don't respond, it might be due to a brief delay after unlocking or the hearing aids not being paired, or low battery in the hearing aids. If pairing fails, it suggests ensuring both hearing aids are available and within range.
Environmental Considerations: The device is rated IP 52 per IEC 60529, meaning it is protected from dust and dripping water. It is designed to operate within a temperature range of -20°C to +60°C and a relative humidity range of 10%-95%. For transport, it can withstand temperatures from -40°C to 60°C. Users are advised to keep the device dry.
Service Life: The expected service life of the Remote Control 2.0 is 3 years. For service or repair, users should contact their hearing care professional.

Safety and Regulatory Information

The Remote Control 2.0 complies with international electromagnetic compatibility standards. However, users should be aware of potential interference from power line disturbances, airport metal detectors, other medical devices, radio signals, and electrostatic discharges. It is crucial to avoid using the Remote Control 2.0 directly next to other electronic equipment to prevent improper performance. The device should not be used during an MRI procedure or in a hyperbaric chamber, nor is it certified for use in explosive atmospheres. Users with implantable medical devices should consult their physician regarding potential interference risks.