22
Inspection or Services
If this Product needs to be inspected or serviced and is compliant in the country you live and use the product in,
please use the STEPCRAFT online service request submission process found on our website or call
STEPCRAFT. Pack the product securely using a shipping carton. Please note that original boxes may be
included, but are no designed to withstand the rigors of shipping without additional protection. Ship via a carrier
that provides tracking and insurance for lost or damaged parcels, as STEPCRAFT is not responsible for
merchandise unit it arrives and is accepted at our facility. When calling STEPCRAFT, you will be asked to provide
your complete name, street address, email address and phone number where you can be reached during
business hours. When sending product into STEPCRAFT, please include your contact details and a list of the
included items, and a brief summary of the problem. A copy of your original sales receipt must be included for
warranty consideration. Be sure your name and address are clearly written on the outside of the shipping carton.
Warranty Requirements
For Warranty consideration, you must include your original sales receipt verifying the proof-of-purchase date.
Provide warranty conditions have been met, your product will be serviced or replaced free of charge. Service or
replacement decisions are at the sole discretion of STEPCRAFT.
NON-Warranty Service
Should your service not be covered by warranty, service will be completed and payment will be required without
notification or estimate of the expense unless the expense exceeds 50% of the retail purchase cost. Provided
warranty conditions have been met, your product will be serviced or replaced free of charge. Service or
replacement decisions are at the sole discretion of STEPCRAFT.
Non-Warranty Service
Should your service not be covered by warranty, service will be completed and payment will be required without
notification or estimate of the expense unless the expense exceeds 50% of the retail purchase cost. By submitting
the item for service you are agreeing to payment of the service without notification. Service estimates are
available upon request. You must include this request with your items submitted for service. Non-warranty service
estimates will be billed a minimum of ½ hour of labor. In addition you will be billed for return freight. STEPCRAFT
accepts money orders cashier´s checks, as well as credit cards and PayPal payment. By submitting any item to
STEPCRAFT for service, you are agreeing to STEPCRAFT`s Terms and Conditions found on our website (see
item 10.1).
ATTENTION: STEPCRAFT service is limited to product compliant in the country of use and ownership. If
received, a non-compliant product will not be serviced. Further, the sender will be responsible for arranging return
shipment of the un-serviced Product, through a carrier of the sender´s choice and at the sender´s expense.
STEPCRAFT will hold non-compliant product for a period of 60 days from notification, after which it will be
discarded.
10.6 INSTRUCTIONS FOR DISPOSAL OF WEEE BY USERS OF THE EUROPEAN UNION
This product must not be disposed of with other waste. Instead, it´s the user´s responsibility to
dispose of their waste equipment by handing it over to a designated collections point for he
recycling of waste electrical and electronic equipment. The separate collection and recycling of
your waste equipment at the time of disposal will help to conserve natural resources and ensures
that it is recycled in a manner that protects human health and the environment. For more
information about where you can drop off your waste equipment for recycling, please contact
your local office, your house-hold waste disposal or where you purchased your product.
To Next Page
Loading...
