50
Twelve (12) Month Pro-Rata Limited Warranty
Heated Asphalt Hose and Heating Elements
Effective for Equipment Delivered After 5/1/2012
Stepp Manufacturing Co., Inc. hereby warrants to the original purchaser, on a pro-rated basis, that the heated asphalt hose
and heating elements installed on NEW Stepp Manufacturing’s equipment shall be free from defects in material and work-
manship for period of twelve (12) months for the heated asphalt hose and six (6) months for the heating element.
In the event that a heated asphalt material hose or a heating element fails under normal use during the warranty period,
Stepp Manufacturing will supply a replacement heated asphalt hose or heating element, along with one-half (0.5) hour for
installation labor on a pro-rated adjustment basis.
If the failure occurs under normal use within the first three (3) months from date of purchase, Stepp Manufacturing will
supply a replacement, and provide for one-half (0.5) hour installation labor at no charge to the customer.
If the failure occurs under normal use within the fourth (4th) through twelfth (12th) months, Stepp Manufacturing will
supply a replacement, and provide for one-half (0.5) hour installation labor on a pro-rata basis.
The pro-rated adjustment is based on the total number of months elapsed since the purchase date of the new equipment from
Stepp Manufacturing. This rate is then applied to the one-half (0.5) hour labor rate and the current suggested retail price of
the proper replacement heated asphalt hose or heating element supplied by Stepp Manufacturing. This is the amount the
customer will have to pay. Freight will not be included in the reimbursement. If a new heated asphalt hose or heating ele-
ment is needed prior to warranty inspection, you will be billed for all parts shipped that require returning of defective parts.
However, when the defective parts are returned and evaluated, you will receive credit for the cost of the part only. Thus, it
is important that all defective parts are turned in to Stepp Manufacturing in the allotted ten (10) day period, or war-
ranty will be denied.
In no case will the warranty coverage extend beyond the six (6) month period for the heating element or the twelve (12)
month period for the heated asphalt hose, from the original purchase date of the new equipment from Stepp Manufacturing.
Physical damage is not covered by this warranty. Physical damage may include, but is not limited to:
Broken heating element (typically caused by repeated bending to less than a one (1) foot radius).
Heated asphalt hoses burnt from the inside (typically caused by operating the heating element in an empty hose).
External cuts or abrasions on the heated asphalt hose (typically caused by dragging on the ground).
The chart below shows the pro-rated amount, by percentage, that will be allowed by warranty, pending examination of the
heated asphalt hose or heating element.
Heated Asphalt Hose
Heating Element
Failure Date Warranty’s
Responsibility
Customer’s
Responsibility
Failure Date Warranty’s
Responsibility
Customer’s
Responsibility
0-3 Months
0-90 Days
100% 0%
0-3 Months
0-90 Days
100% 0%
3-6 Months
91-180 Days
70% 30%
3-4 Months
91-121 Days
60% 40%
6-7 Months
181-211 Days
60% 40%
4-5 Months
122-152 Days
40% 60%
7-8 Months
212-242 Days
50% 50%
5-6 Months
153-180 Days
20% 80%
8-9 Months
243-273 Days
40% 60%
After 6 Months 0% 100%
9-10 Months
274-304 Days
30% 70%
10-11 Months
305-335 Days
20% 80%
11-12 Months
336-365 Days
10% 90%
After 12 Months 0% 100%
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