Sterling IM30 - TROUBLESHOOTING GUIDE - SOFTENERS AND FILTERS

1.
2.
3.
4.
5.
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drive bracket
I. PC board incorrectly aligned on
defective
H. PC board is damaged or
F. replace or clean drive gear(s)
I. reset PC board onto drive bracket
H. replace PC board
G. reset drive bracket
motor wires broken - failed motor
E. motor gears not fully engaged -
momentarily unplug PC board
D. press NEXT and REGEN or
E. check motor wiring
D. control set at "on 0"
E. control set at "NORMAL + on 0"
option in programming
obstruction
B. check piston and spacer stack for
stack assembly
power
C. replace piston(s) and spacer
A. valve has just been serviced
B. foreign material stuck in valve
C. excessive piston resistance
from PC board.
momentarily unplug power source
A. press NEXT and REGEN for 3 secs or
B. reconnect PC board
B. meter cable disconnected
A. put bypass in service position
A. bypass valve in bypass position
A. reset time of day
A. past power outage
E. check with regeneration time
option in programming
D. check with regeneration time
C. reset time of regeneration
C. time of regenerant set incorrectly
debris
D. defective meter
C. remove meter and check for
C. restricted/stalled meter turbine
E. replace PC board
D. replace meter
E. defective PC board
B. reset time of day
B. incorrect time of day displayed
B. repair or use working outlet
B. no power at outlet
A. reconnect transformer
A. transformer unplugged
D. replace PC board
D. defective PC board
C. replace transformer
C. defective transformer
C. defective PC board
B. reset time of day
B. power outage
A. use unswitched outlet
A. outlet is on a switch
C. replace PC board
factory
appear contact
If other codes
unable to recognize
"Error" code 1001-
by code #
"Error" followed
Unit
"Error" code 1003-
unexpected stall
"Error" code 1002-
start of regeneration
position
to reach next cycle
Timed out trying
motor ran too long
regenerates at
wrong time
of day
Timer does
TROUBLESHOOTING GUIDE - SOFTENERS AND FILTERS:
PROBLEM
CAUSE
CORRECTION
on backplate
water is
display when
No softening
damaged - missing or broken
F. center drive gear reflector dirty or
D. piston not in home position
flowing
time of day
not display
G. drive bracket incorrectly aligned
gear
time of day
display correct
Timer does not
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