STIEBEL ELTRON WWK 222 - Page 43

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GUaraNTEE | ENVirONmENT aND rECYCliNG
10. The contact details for you to make your warranty claim
are:
Name: Stiebel Eltron (Aust) Pty Ltd
Address: 294 Salmon Street, Port Melbourne,
Victoria, 3207
Telephone: 1800 153 351 (8.00am to 5.00pm AEST
Monday to Friday)
Contact person: Customer Service Representative
E-mail: service@stiebel.com.au
11. We will arrange a suitable time with you to inspect and
test the unit.
Warranty exclusions
12. We may reject your warranty claim if:
12.1. The unit was not installed by a registered and qualified
plumber.
12.2. The unit was not installed and commissioned:
a) in Australia;
b) in accordance with the Operating and Installation
Guide; and
c) in accordance with the relevant statutory and local
requirements of the State or Territory in which the unit
is installed.
12.3. The unit has not been operated or maintained in accord-
ance with the Operating and Installation Guide.
12.4. The unit does not bear its original Serial Number or Rating
Label.
12.5. The unit was damaged by any or any combination of the
following:
a) normal fair wear and tear;
b) connection to an incorrect water supply, for example,
(but not limited to) connection to water from a bore,
dam or swimming pool;
c) connection to an incorrect power supply;
d) connection to faulty equipment, such as damaged
valves;
e) insufficient air flow;
f) foreign matter in the water supply, such as sludge or
sediment;
g) corrosive or acidic elements in the water supply,
where the Langelier Saturation Index (LSI) is outside
the range -1.0 < LSI < 0.8;
h) inappropriate current impressed anode;
i) inappropriate current impressed anode battery
maintenance;
j) accidental damage;
k) uncontrollable natural phenomena, including damage
by flood, storm, fire, lightning strike and the like;
l) excessive water pressure, negative water pressure
(partial vacuum) or water pressure pulsation.
12.6. The unit was damaged before it was installed e.g. it was
damaged in transit.
12.7. An unauthorised person has modified, serviced, repaired
or attempted to repair the unit without our consent.
12.8. Non genuine parts other than those manufactured or ap-
proved by us have been used on the unit.
13. We may charge you:
13.1. for any additional transport costs if the unit is installed
more than 30kilometres from our closest authorised ser-
vice technician.
13.2. for the extra time it takes our authorised service technician
to access the unit for inspection and testing if it is not sited
in accordance with the Operating and Installation Guide
and not readily accessible for inspection.
13.3. for any extra costs of our authorised service technician to
make the unit safe for inspection.