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21 Troubleshooting Guide
21.1 Troubleshooting
21 Troubleshooting Guide
Always remove the activation key before carrying out any inspection, cleaning or maintenance.
Condition LEDs on the 
Hedge Trimmer
Cause Remedy
3 LEDs flash 
red.
Malfunction in hedge 
trimmer.
► Do not attempt to use. The hedge trimmer has a malfunction 
and must be checked by a servicing dealer.
Hedge trimmer does 
not start when 
switched on.
Activation key not 
fully inserted.
► Remove the activation key, @ 12.2.
► Visually check the electrical contacts of the activation key.
► Reinsert the activation key, @ 12.1.
1 LED flashes 
green.
Less than 20% 
charge remaining.
► Charge the hedge trimmer, @ 10.
3 LEDs glow 
red.
Integrated battery 
too hot.
► Remove the activation key, @ 12.2.
► Allow the hedge trimmer to cool down gradually at ambient 
temperatures of about 50°F to 68°F (10°C to 20°C).
Moisture in hedge 
trimmer.
► Allow the hedge trimmer to dry.
Hedge trimmer cuts 
out during operation.
3 LEDs glow 
red.
Integrated battery 
too hot.
► Remove the activation key, @ 12.2.
► Allow the hedge trimmer to cool down gradually at ambient 
temperatures of about 50°F to 68°F (10°C to 20°C).
Electrical 
malfunction.
► Switch off the hedge trimmer. Wait at least 5seconds and 
switch it back on, @ 13.
Runtime is too short. Hedge trimmer not 
fully charged.
► Charge the hedge trimmer, @ 10.
Useful life of 
integrated battery 
has been reached or 
exceeded.
► Have the hedge trimmer checked by an authorized STIHL 
servicing dealer.
Integrated battery 
too hot / too cold.
► Allow the hedge trimmer to warm up or cool down gradually 
at ambient temperatures of about 50°F to 68°F (10 °C to 
20°C).
Hedge trimmer is not 
being charged.
3 LEDs glow 
red.
Integrated battery 
too hot / too cold.
► Allow the hedge trimmer to warm up or cool down gradually 
at ambient temperatures of about 50°F to 68°F (10 °C to 
20°C).
► Operate the charger only in enclosed, dry rooms at ambient 
temperatures of 32°F to 104°F (0°C to 40°C).