14 | English
SERVICE (FOR AUSTRALIA ONLY)
• Yearly maintenance is recommended.
• Maintain the quality built into your product by contact-
ing Sub-Zero Factory Certified Service.
• When contacting service, you will need the model and
serial number of your product. Both numbers are listed
on the product rating plate. Refer to page 6 for rating
plate location.
• For warranty purposes, you will also need the date of
installation and name of your authorized Sub-Zero
dealer. This information should be recorded on page 2.
• For Australia only, contact:
Sub-Zero Group Australia Pty Ltd
Level 10, 469 La Trobe Street
Melbourne Victoria 3000
Phone 03 9600 2218
subzero-wolf.com.au
SERVICE (FOR UNITED KINGDOM ONLY)
• Sub-Zero & Wolf Ltd
9 The Street, Heybridge, Maldon, Essex, CM9 4XB
020 8418 3800
service@subzero-wolf.co.uk
www.subzero-wolf.co.uk
SERVICE
• Maintain the quality built into your product by contact-
ing Sub-Zero Factory Certified Service.
• When contacting service, you will need the model and
serial number of your unit. Both numbers are listed on
the product rating plate. Refer to page 6 for rating plate
location.
• For warranty purposes, you will also need the date
of installation and name of your authorized Sub-Zero
dealer. This information should be recorded on page 2
of this guide.
Troubleshooting
ICE PRODUCTION
No ice.
1 Verify the ice cube indicator appears on the control
panel display.
2 Verify the ice maker has been on for at least 24 hours.
3 Verify the freezer temperature is near -18°C.
4 Verify the ice bin is properly installed.
5 Verify the ice maker arm in the down position.
6 Verify water is being supplied to the unit.
Blue or green ice.
1 Possible copper supply line corrosion. Contact a
plumber to clean or replace.
Black flecks in the cubes.
1 Stop use and contact Sub-Zero Factory Certified
Service.
Bad taste.
1 Defrost the freezer and clean with soap and water.
2 Place coee grounds or charcoal briquettes in the
freezer to absorb odor.
Hollow cubes.
1 Clean the condenser. Contact Sub-Zero Factory
Certified Service if unresolved.
ODOR
1 Clean the unit before using for the first time. This will
clear any odors that may have been trapped during
shipping.
2 Replace the air purification cartridge.
3 Clean the unit and shelving thoroughly.
4 Cover uncovered food.
Troubleshooting
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