Bulletin Number: 15-221-18R; Revised 02/12/21 Page 44 of 45
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Software Update12.0
CONDITION# 12-1: Head Unit software update resulted in a failure to operate correctly.
CAUSE: based on the review of the eld failures resulted from the head unit software update, we
have determined TSB 15-211-17R or TSB 15-236-18R (as applicable) was not followed or followed
incorrectly.
RECOMMENDATION:
Critical points:
» Use a FAT32 USB if less than 4GB size, if its more use NTFS USB.
» Eject USB properly after le download.
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