20
Troubleshooting
PROBLEM POTENTIAL CAUSE SOLUTION
Overcooked /
Undercooked
Foods
• Incorrect
temperature or
time setting
• You may have to adjust the time and
temperature to desired taste.
• Because your Air Fryer is smaller than your
regular oven, it will heat up faster and
generally cook in shorter periods of time.
Burning Smell
• Food build-up
inside fryer drawer
• Refer to “Care and Cleaning" on page 8
Touch panel
interface is
non-responsive
• Panel is dirty or
greasy
• Excess moisture on
panel
• Controller is
malfunctioning
• Fryer drawer is not
inserted
• Remove the control panel sticker before first
use.
• Ensure panel is clean, dry and free of debris
before using.
• Use dry hands to tap the buttons, not a long
press.
• Unplug unit and let it rest for 60 seconds
before plugging in again. If the error persists
contact aftersales support.
• Ensure fryer drawer is inserted correctly.
Small water drips
and steam escape
from drawer
during cooking
• Water released
from food during
the cooking cycle
• This is not a concern and is part of the
normal cooking cycle. Please mop up drips
with a soft cloth.
E12 warning
• No water in water
tank
• Ensure water tank is filled and insert back
into the unit.
• If the water tank empties during any
steaming programme, the unit will sound an
audible beep and the E12 error code will
continuously flash for 10 minutes to alert
the user to refill the tank and to continue
with the programme. If the user does not fill
the tank, the programme will automatically
cancel the programme and the E12 code will
continuously flash to alert the user. A new
programme cycle will be needed if the E12
code reaches a continuous flash alert.
E01, E02, E03,
E04, E05 and
E11 warning
• Please contact customer service.
Beeping during
steam clean
cycle
• Cooking drawer
needs to be
emptied
• Remove and empty the cooking drawer and
then replace to complete the cycle.
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