15
Troubleshooting
Problem Potential Cause Solution
Overcooked /
Undercooked
Foods
• Incorrect temperature or
time setting
• You may have to adjust the time and temperature to
desired taste.
• Because your Air Fryer Oven is smaller than your regular
oven, it will heat up faster and generally cook in shorter
periods of time.
• Rack placement • Refer to “Positioning Air Fry Racks” Section, Page 5. Rack
may need to be adjusted to accommodate food type.
Burning Smell
• Food build-up inside
oven, on heating
elements or in crumb
tray
• Refer to “Cleaning Your Air Fryer Oven” Section, Page 9.
Heating
elements do not
stay ON
• Heating elements will
cycle ON and OFF to
maintain proper heat
• You may not see
elements glowing
• Allow oven to reach set temperature prior to inserting
food. Oven will indicate when preheat is complete.
Touch panel
interface is
non-responsive
• Panel is dirty or greasy
• Excess moisture on
panel
• Controller is
malfunctioning
• Ensure panel is clean and free of debris before using.
• Ensure panel is clean and dry, and use dry hands to
operate.
• Unplug unit and let it rest for 60 seconds before plugging
in.
Small water
drips from door
during cooking
• Water released from food
during the cooking cycle
• This is not a concern and is part of the normal cooking
cycle. Please mop up drips with a soft cloth.
Oven light is
not on during
cooking
• Oven light has not been
selected from the control
panel
• Oven light is default set to off. To turn on press the oven
light button on the control panel. The light will remain on
for 3 minutes.
• If door is opened the light will turn on. It will turn off
upon closing door.
Rotating Mesh
Basket is
difficult to insert
• Basket is inserted
incorrect way round
• Guide rails are not being
used
• Check the ends of the Rotating Basket. The end marked
with R should be on the right side when placing into the
oven.
• Rest the basket onto the front of the guide rail then push
gently towards the back of the oven until clicks into
place. Push gently to the left to lock into place.
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