sunjoe iON16CS - Troubleshooting; Common Issues and Solutions

20
Troubleshooting
IMPORTANT! For protection, the motor is equipped with a thermal switch that cuts out when the motor is overloaded and
switches on again automatically after a short cooling period.
The motor does not start
when you switch it on
• No battery or not
inserted correctly
• No battery or not
inserted correctly
• Dicult operation
conditions absorbing
more current
• Dirty contacts
• No power supply to
battery charger
• Defective battery charger
• Chain brake
• Blunt saw chain
• Chain tension
• Saw chain tted incorrectly
• Chain tension
• Chain tension
• Chain lubricant
• Battery exhausted
• Battery exhausted
The motor stops
during operation
Reduced battery
power reserve
The battery charger does
not charge the battery
Chain does not move
Poor cutting performance
Chain jumps o guide bar
Chain works with diculty
Chain becomes hot
• Make sure that the battery is inserted correctly
• Make sure that the battery is inserted correctly
• Optimize use by planning cuts in advance,
not applying excessive pressure when cutting,
keeping the chain sharpened, ensuring proper
chain tension and not allowing the battery to
discharge completely
• Clean contacts
• Check that the electric plug is properly inserted into
the outlet and that the socket receives power
• Replace with original spare part
• Check the chain brake and release if necessary
• Sharpen or replace the saw chain
• Check chain tension
• Check saw chain
• Check chain tension
• Check chain tension
• Check oil level and chain lubrication
• Check charge status and recharge the battery
• Check charge status and recharge the battery
Fault Possible Cause Remedy