Sunso WTP-800 - User Manual

Questions and Answers

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omarperezAug 3, 2025
How to troubleshoot a Sunso WTP-800 that is not working?
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  Eric LeonardAug 3, 2025
  If your Sunso Printer isn't working, there are a few potential reasons. First, ensure the printer has power by connecting the power supply. Next, check if the printer is turned on and if not, turn it on. If the circuit board is broken, you should contact the dealer.
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Gary AndersonAug 10, 2025
What to do if troubles occur during printing with Sunso Printer?
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  timothy86Aug 10, 2025
  If you're experiencing issues during printing with your Sunso Printer, it could be due to several factors. Begin by reinstalling the roll paper if it's near the end. Verify that the roll paper is correctly installed. Using recommended thermal roll paper is also important. Clean the thermal head or print roller if they are dirty. If the print density is low, increase the print density level. For a paper strike, open the printer cover, check the paper path, and remove any jammed paper. If the thermal head is damaged, contact your dealer for assistance.
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nwilliamsAug 18, 2025
Why is the LED indicator and beeper on my Sunso WTP-800 Printer activated?
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  Mark BlevinsAug 19, 2025
  The LED indicator and beeper on your Sunso Printer might indicate a few different things. If the paper is near the end, the printer should still work normally. Ensure the printer cover is closed properly. If the paper has run out, reload the roll paper. If the thermal print head has overheated, turn the printer off and let it cool down before resuming. Make sure you are printing with the specified voltage to avoid overvoltage or low-voltage issues.
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kenneth26Aug 26, 2025
What causes problems during paper cutting with Sunso WTP-800?
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  pdavisAug 26, 2025
  If you're encountering problems during paper cutting with your Sunso Printer, several factors could be responsible. If the cutter is worn or cutting insufficiently, replace it. For worn worm gear and worm wheel, replace them. If the motor is burnt, replace the motor. If there are paper scraps, clean them from the transmission system. If the cutter edge is worn or the paper is too thick, replace the cutter. If the thermal printer head is overheating, reduce the printing density. If the driving is too fast, reduce the printer speed to the limit of thermal printer head. Ensure the paper feeding position is correct by positioning the paper parallel with the paper mount and inserting it into the space between the platen roller and the thermal printer head.