Superior DR500 SERIES

Questions and Answers

L
lrayJul 31, 2025
What to do if the spark ignitor won't light the pilot on my Superior DR500?
- R
  Ricky CaseJul 31, 2025
  If the spark ignitor on your Superior Indoor Fireplace isn't lighting the pilot, start by checking for a spark at the electrode and pilot. If there's no spark, and the ignitor is properly connected, replace it. Also, verify that the inlet gas pressure is within the limits marked on the rating plate. Finally, the pilot orifice may be plugged, in which case you should clean or replace it.
C
Cynthia SingletonAug 8, 2025
Why is the pilot light on, but there's no gas to the burner in my Superior DR500 Indoor Fireplace?
- K
  Kim CrawfordAug 8, 2025
  If the pilot light is burning but no gas is reaching the burner in your Superior Indoor Fireplace, even with the valve knob and wall switch 'ON,' the wall switch or its wires might be defective, so check and replace the switch if needed. Also, the thermopile may not be generating enough millivoltage; check the thermopile terminals and replace it if the reading is below the specified minimum. Lastly, the burner orifice could be plugged; inspect it for any blockages and remove them.
B
brianna11Aug 15, 2025
How to fix a pilot light that won't stay lit on a Superior DR500?
- V
  Victor MillerAug 15, 2025
  If the pilot light won't stay lit on your Superior Indoor Fireplace after following the lighting instructions, the pilot generator thermocouple may be defective. Check the pilot flames and adjust the thermocouple and its connection.
R
rebecca15Aug 22, 2025
What causes frequent pilot/burner outages in a Superior DR500 Indoor Fireplace?
- N
  nmoranAug 22, 2025
  If you're experiencing frequent pilot/burner outages with your Superior Indoor Fireplace, the pilot flame may be too low or too high, causing the pilot/valve safety to drop out. Clean and/or adjust the pilot flame to ensure maximum flame impingement on the thermocouple.

Summary

Important Safety Precautions

Fire and Explosion Hazard

Warning regarding fire or explosion if manual instructions are not followed exactly.

Flammable Materials Proximity

Avoid storing or using flammable vapors or liquids near the appliance.

Gas Leak Detection and Response

Steps to take if a gas smell is detected, including evacuation and contacting the gas supplier.

Qualified Installation and Service

Emphasizes that installation and service must be performed by qualified personnel.

Introduction

Welcome and Product Overview

Welcomes owners and highlights the benefits of the Superior Direct-Vent Gas Appliance.

General Information

Appliance Specifications and Compliance

Details on model types, gas compatibility, and compliance with safety standards.

Operational and Safety Guidelines

Highlights key operational aspects and crucial safety warnings, like avoiding wood burning.

Installation and Operating Instructions Compliance

Warranty Voidance Warning

Failure to comply with instructions voids warranty and creates hazards.

Carbon Monoxide Hazards

Information on symptoms and response to carbon monoxide poisoning.

Surface Temperature Safety

Alerts users to high surface temperatures and burn risks, especially for children.

Flammable Material Warning

Prohibits placing clothing or flammable materials on or near the appliance.

Appliance Operation and Control Access

Operating the Appliance

Details on operating the appliance via wall switch or direct controls.

Control Compartment Access

Instructions on how to open the control compartment access panel to reach gas controls.

Electronic and Millivolt Appliance Operation

Electronic Appliance Lighting

Instructions for lighting electronic appliances, including use of switches and controls.

Millivolt Appliance Operation Details

Information on adjusting flame height, initial odor, cleaning, and safety for millivolt models.

Glass Cleaning Procedures

Guidance on how and when to clean the appliance's glass, with safety warnings.

General Maintenance and Servicing

Appliance and Venting System Inspection

Details on initial and annual inspections by a qualified technician for proper function.

Servicing Safety Precautions

Crucial instruction to turn off gas and electrical power before performing any servicing.

Annual and Periodic Maintenance Schedule

Pre-Season Annual Maintenance

Tasks for qualified service technicians and homeowners before the burning season starts.

Post-Season Periodic Maintenance

Tasks for homeowners after the burning season, focusing on cleaning and checks.

Front Glass Enclosure Panel Management

Glass Panel Removal and Installation

Step-by-step instructions for safely removing and installing the front glass enclosure panel.

Glass Handling Safety

Warnings about handling glass with care, not operating without it, and replacement part requirements.

Burner Flame Adjustment and Sooting

Flame Appearance and Sooting Causes

Explains ideal flame appearance, causes of blue/transparent or sooting flames, and their remedies.

Air Shutter Adjustment Procedure

Details on adjusting the air shutter for optimal flame, with warnings about hot surfaces and professional adjustment.

Log and Component Placement

Log Placement Instructions

Detailed guidance on correctly positioning logs and twigs for optimal flame and safety.

Air Shutter Setting Chart

Provides factory air shutter settings for different models and vent configurations.

Component Placement and Appliance Checkouts

Decorative Component Placement

Instructions for placing glowing embers (rockwool) and decorative volcanic stone.

Millivolt Appliance Checkout

Procedure for checking pilot flame and thermocouple engagement for SIT and Honeywell millivolt systems.

Electronic Appliance Checkout

Procedure for checking pilot flame and its contact with the flame sensor for electronic systems.

Wiring Diagrams and Technical Information

Wiring Diagram Overview

Provides wiring diagrams for Millivolt and Electronic systems, with service caution.

Warranty and Parts Information

Details on the limited warranty coverage and how to order replacement parts.

Product Reference and Support

Information for recording fireplace details and contacting support for questions or issues.

Accessory Components

Remote Control and Blower Kits

Details on remote control systems and forced air blower kits for enhanced fireplace operation.

Decorative and Functional Kits

Information on touch-up paint, arch door kits, and screen panel kits for customization and protection.

Additional Accessory Components

Fireplace Interior and Exterior Kits

Details on brick liner, clean face panel, hood, door frame, and louver kits for customization.

Wall Switch Accessory

Information on the optional ON/OFF wall switch kit for convenient fireplace control.

Millivolt Gas Valve Lighting Instructions

Safety Before Lighting

Crucial safety warnings and gas leak procedures to follow before attempting to light the pilot.

Pilot Lighting Procedure

Step-by-step guide for lighting the pilot on Honeywell and SIT Millivolt gas valves.

Turning Off Millivolt Gas Supply

Instructions for safely turning off the gas supply to the appliance, including pilot light status.

Electronic Ignition Lighting Instructions

Safety Before Lighting Electronic System

Essential safety warnings and gas leak procedures before igniting the electronic system.

Electronic Ignition Lighting Procedure

Step-by-step guide for lighting the electronic ignition system and operating the main burner.

Shutting Down Electronic System

Procedures for shutting off the appliance and turning off the gas supply to the electronic system.

Troubleshooting Millivolt Gas Control System

Spark Ignitor Issues

Addresses problems with the spark ignitor failing to light the pilot, including causes and solutions.

Pilot Light Stability

Troubleshoots issues where the pilot light does not stay lit after following instructions.

Burner Ignition Problems

Diagnoses reasons for pilot burning but no gas to the burner, and checks switches/thermopile.

Frequent Pilot;Burner Outages

Identifies causes for recurring pilot or burner outages, such as low pilot flame or plugged orifices.

Troubleshooting Electronic Ignition System

Burner Not Lighting

Diagnoses why the burner fails to light, checking valve systems, switches, and wiring.

Burner Cycling Issues

Addresses burner issues where it comes on but then goes off, checking orifices and vent systems.

Electronic System Diagnostic Flowchart

Visual guide to systematically diagnose and resolve electronic ignition system problems.

Replacement Parts List

General Fireplace Components

Lists part numbers and quantities for various fireplace assemblies, hoods, louvers, and panels.

Gas Control System Parts

Details replacement parts for SIT Millivolt, Honeywell Millivolt, and Electronic gas control systems.

Replacement Parts Visual Guide

Component Identification Diagram

Illustrates the location and numbering of replacement parts for D, DT, DR-500, 600, and 800 series fireplaces.