Chapter 3: Troubleshooting
51
5. Check and change one component at a time instead of changing several items at the
same time. This will help isolate and identify the problem.
6.
system will work properly. If so, then the old component is bad. You can also install the
component in question in another system. If the new system works, the component is
good and the old system has problems.
3.2 Technical Support Procedures
Before contacting Technical Support, please take the following steps. Also, note that as a
your distributor or reseller for troubleshooting services. They should know of any possible
1. Please review the ‘Troubleshooting Procedures’ and 'Frequently Asked Questions'
(FAQs) sections in this chapter or see the FAQs on our website before contacting
Technical Support.
2. BIOS upgrades can be downloaded from our website. Note: Not all BIOS can be
3. If you still cannot resolve the problem, include the following information when contacting
us for technical support:
• Motherboard model and PCB revision number
•
boots up)
•
An example of a Technical Support form is posted on our website.
Distributors: For immediate assistance, please have your account number ready when
contacting our technical support department by e-mail.
3.3 Frequently Asked Questions
Question: What type of memory does my motherboard support?
Answer: The H12SSW-iN/NT motherboard supports up to 2TB of ECC DDR4 2933/3200 MHz
speed, RDIMM/LRDIMM/3DS/NVDIMM memory in eight slots. See Section 2.4 for details on
installing memory.
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