Supermicro X7SLM - 3-3 Frequently Asked Questions

3-3
Chapter 3: Troubleshooting
3. If you've followed the instructions above to troubleshoot your system, and still
cannot resolve the problem, then contact Supermicro's technical support and
provide them with the following information:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when your
system rst boots up)
•System conguration
An example of a Technical Support form is on our website at (http://www.
supermicro.com/support/contact.cfm).
4. Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached
by e-mail at support@supermicro.com, by phone at: (408) 503-8000, option
2, or by fax at (408)503-8019.
3-3 Frequently Asked Questions
Question: What type of memory does my motherboard support?
Answer: The X7SLM/X7SLM+ supports up to 2 GB of unbuffered Non-ECC
DDR2-667/533/400, two-way interleaved or non-interleaved SDRAM. See Section
2-4 for details on installing memory.
Question: Why does Microsoft Windows XP (SP2) and Windows Vista show
less memory than what is physically installed?
Answer: Microsoft implemented a design change in Windows XP with Service
Pack 2 (SP2) and Windows Vista. This change is specic to the Physical Address
Extension (PAE) mode behavior which improves driver compatibility. For more in-
formation, please read the following article at Microsoft’s Knowledge Base website
at: http://support.microsoft.com/kb/888137.
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are not
experiencing any problems with your system. Updated BIOS les are located on
our web site at http://www.supermicro.com/support/bios/. Please check our BIOS
warning message and the information on how to update your BIOS on our web
site. Select your motherboard model and download the BIOS le to your computer.
Also, check the current BIOS revision and make sure that it is newer than your
BIOS before downloading. You can choose from the zip le and the .exe le. If
you choose the zip BIOS le, please unzip the BIOS le onto a bootable device or
a USB pen. Run the batch le using the format ash.bat lename.rom from your