Malfunction Cause Solution
The unit does not
work
The unit is not
plugged in
Check if the unit is plugged in
Overheating
protection due to
high temperature
Let the unit rest for a few
minutes before turning it on
normally
Thermostat or
heating element is
damaged
Contact customer service
(877) 246-0990
Control buttons
are inoperable
Circuit board
failure
Contact customer service
(877) 246-0990
The unit has a
normal display
but no heating
function
Heating Tube
Failure
Contact Customer Service
(877) 246-0990
Display shows E2
Temperature
sensor failure
Contact customer service
(877) 246-0990
TROUBLESHOOTING
Environmentally Friendly Disposal
You can help protect the environment!
Please remember to respect the local regulations:
Hand in the non-working electrical equipment to the appropriate waste
disposal center.
LIMITED ONE-YEAR WARRANTY
The manufacturer warrants, subject to the conditions stated below, this product will be free from
mechanical defects for a period of ONE (1) year from the date of purchase. The manufacturer, at its
discretion, will repair or replace the product found to be defective during the warranty period. Should
this product become defective by reason of improper workmanship or material defect during the
specified warranty period, the manufacturer will repair or replace the same effecting all necessary parts
replacements for a period of ONE (1) year from the date of purchase.
This warranty is available to consumers only. You are a consumer if you own a Sur La Table product
that was purchased at retail for personal, family or household use. Except as otherwise required under
applicable law, this warranty is not available to retailers or other commercial purchasers or owners.
CONDITIONS: This warranty is valid for the original USA, Canada, or Mexico retail purchaser from the date
of initial retail purchase and is not transferable. Keep the original sales receipt. Proof of purchase is required
to obtain warranty service or replacement. Dealers, service centers, or retail stores do not have the right
to alter, modify or in any way, change the terms and conditions of this warranty. Warranty registration is
recommended, but not required. Save your proof of purchase receipt.
ABOUT YOUR PRODUCT WARRANTY: The warranty is void if the manufacturing date or the serial
number on the product has been removed or the equipment has been altered or modified. During the
warranty period, the authorized service dealer, at its option, will repair or replace any part that, upon
examination, is found to be defective under normal use and service.
NORMAL WEAR: This warranty does not cover normal wear of parts or damage resulting from any of the
following: negligent use or misuse of the product; improper voltage or current; use contrary to the operation
instructions; deviation from instructions regarding storage and transportation; repair or alteration by
anyone other than the manufacturer or an authorized service center. Further, the warranty does not
cover Acts of God, such as fire, flood, hurricanes, and tornadoes. The manufacturer shall not be liable for
any incidental or consequential damages caused by the breach of any express or implied warranty. This
warranty gives you specific legal rights, and you may also have other rights that vary from state to state or
province to province.
HOW TO OBTAIN WARRANTY SERVICE: If your item should prove to be defective within the warranty
period, we will repair it, or if we determine it is necessary, replace it. To obtain warranty service, simply email
appliancesupport@monchateau.us or call our toll-free number 877-246-0990 for additional information
from our Customer Service Representatives.
This warranty is effective for the time period listed above and subject to the conditions provided for within
this policy.
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