528E
40
Where to Get Service
If outside of the USA
If you have determined that your 528E re-
quires repair services and you live outside of
the United States, please contact your local
Symetrix dealer or distributor for instructions
on how to obtain service.
If inside the USA
Symetrix will perform in-warranty or out-of-
warranty service on any product it has man-
u fac tured for a period of fi ve years from date
of manufacture. If you reside in the USA, then
proceed as follows:
In-Warranty Repairs
Repairs made in-warranty will cost you only
one-way freight charges. We’ll prepay the
return (surface) freight. Of course, if the repair
is due to operator error, parts and labor will
be charged. If there are charges for the repair
costs, you will pay for the return freight. All
charges will be COD unless you have made
other arrangements (prepaid, Visa, or Master-
Card).
Out-of-Warranty Repairs
If the warranty period has passed, you’ll be
billed for all necessary parts, labor, packaging
ma te ri als, and freight charges.
To Get Your 528E Unit Repaired
(USA Customers Only)
1 Call our Technical Services Group for a
return authorization (RA) number.
(425) 787-3222, Monday through Friday,
8:00 am to 4:30 pm Pacifi c Time.
Have your serial number ready to give to
the service representative.
2 Pack the unit in its original packaging
ma te ri als.
Include your name, address, daytime tele-
phone number, and a brief statement of the
problem.
3 Write the RA number on the outside of the
box.
4 Ship the unit to Symetrix, freight prepaid.
We do not accept freight collect ship ments.
Symetrix, Inc.
14926 35th Ave West
Lynnwood, WA 98037
If You Don’t Have Factory Packaging
Materials
If you send us your product in substandard
packaging, we will charge you for factory ship-
ping materials. If you don’t have the factory
packaging materials, do the following:
1 Select an oversized carton.
2 Wrap the unit in a plastic bag, and sur-
round it with bubble-wrap.
3 Pack the box full of Styrofoam peanuts. Be
sure there is enough clearance in the carton
to protect the rack ears.
We will return the unit in Symetrix packaging.
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