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The caller’s name/number doesn't appear when a call is received
• If the caller is not in your contact list, you have the option to subscribe to NameID
• Your caller may have concealed his name or number.
I can't find my contacts
• Make sure that your SIM card is not broken.
• Make sure that your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• Adjust the volume during a call by pressing the Volume key.
• Check the network strength. Move to a location with stronger signal strength.
• Make sure that the receiver, connector or speaker on your phone is clean.
I can't use the features described in the manual
• Check to make sure that your subscription includes this service.
• Make sure that this feature doesn't require any additional accessory.
When I select a number from my contacts, the number can't be dialed
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country code when calling an international number.
I can't add a contact
• Make sure that your SIM card contact list are not full; delete some files or save the files to the phone.
My callers can't leave messages on my voicemail
• Contact your network carrier to check service availability.
• Set up your voicemail, so that your caller can leave a message.
I can't access my voicemail
• Make sure that T-Mobile's voicemail number is correctly entered in "Voicemail number".
• Try later if the network is busy.
I can't send and receive MMS
• Check your phone storage as it might be full.
• Contact customer care to check service availability and MMS parameters.
• Verify the server center number or your MMS profile with customer care.
• The server center may be swamped. Try again later.
• Start a new Messaging string. You messaging string may have reached its limit.
SIM card PIN locked
• Contact customer care to obtain the PUK (Personal Unblocking Key) code.
I can't connect my phone to my computer
• Install Smart Suite.
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the Smart Suite Agent has been activated.
• Check that you have marked the USB debugging checkbox.
• Check that your computer meets the requirements for Smart Suite installation.
• Make sure that you’re using the right cable from the box.
I can't download new files
• Make sure that there is sufficient phone storage space for your download.
• Select the microSD card as the location to store downloaded files.
• Check your subscription status.
The phone can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible to other users.
• Make sure that the two devices are within Bluetooth’s detection range.
The battery drains too fast
• Make sure that you follow the complete charge time (minimum 2.3 hours).
• After a partial charge, the battery level indicator may not be exact.
• Wait for at least 10 minutes after removing the charger to obtain an exact indication.
• Adjust the brightness of screen as appropriate.
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or increase their auto-check interval.
• Exit background-running applications if they are not being used for extended periods of time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone becomes warm following prolonged calls, game playing, internet surfing or running other
complex applications
• This heating is a normal consequence of the CPU handling excessive data. Ending the above actions will make
your phone return to normal temperature.
After Factory data reset is performed, I can't use my phone without entering Google account credentials
• After reset is performed, you must enter the original Google account credentials that were used on this phone.
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