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Troubleshooting ...............................
Before contacting the aftersales department, you are advised to follow the instructions
below:
• You are advised to switch off the cellphone from time to time to optimize its performance.
• You are advised to fully charge (
)
the battery for optimal operation.
• Avoid storing large amounts of data in your cellphone as this may affect the performance of
your cellphone.
and carry out the following checks:
My cellphone will not switch on
• Press
until the screen comes on
• Check the battery charge level
• Check the battery contacts, remove and reinstall your battery, then turn your cellphone back on
My cellphone has not responded for several minutes
• Press the
key
• Remove the battery and re-insert it, then switch the cellphone back on
My screen is difficult to read
• Clean your screen
• Use your cellphone in accordance with the recommended conditions of use
My cellphone turns off by itself
• Check that your keypad is locked when you are not using your cellphone
• Check the battery charge level
My cellphone will not charge properly
• Make sure that your battery is not completely discharged; the battery charge indicator can take
several minutes and may be accompanied by a quiet whistling sound
• Make sure charging is carried out under normal conditions (0°C - +40°C)
• Make sure your battery is inserted. It must be inserted before plugging in the charger
• Make sure you are using an Alcatel battery and charger in the box
• When abroad, check that the electrical current is compatible
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