Frequently Asked Questions
11
Fi connection between
your device and client
● Refresh network list and select correct SSID
● Refresh visible Wi-Fi networks from the client
smartphone or tablet
● Device must be connected and the 2 LEDs in green
solid mode
● Check the Help menu of the Application to verify the
exact status of the WiFi connection
The client connected to
the device cannot
access the Internet
● Vehicle must be in an adequate cellular coverage
area
● Device must be connected and the 2 LEDs in green
solid mode
● Check the Help menu of the Application to verify the
exact status of the Cellular and WiFi connection
● Check if device is properly plugged-in
● Unplug the device for a few minutes, then replug it
● The password is also written on the card provided in
the device giftbox
● If you changed the password and forgot the new
password, you need to reset the device to the factory
default settings