Need help? Visit http://isp.t-mobile.com/support or call T-Mobile customer service at 1-844-275-9310. 69
Have more questions?
For troubleshooting, WiFi Gateway configuration, or additional information about T-Mobile WiFi Gateway installation go to
http://isp.t-mobile.com/support, or Call T-Mobile customer service at 1-844-275-9310.
IMPORTANT
9-1-1 Emergency Service available via LTE WiFi Gateway may be limited. It will not function in the event of a broadband or power outage, or if your broadband, ISP or LTE WiFi Gateway service is
suspended or disconnected.
Before using LTE WiFi Gateway to make calls you MUST provide T-Mobile with the primary street address where you will use your WiFi Gateway device in order to enable 9-1-1 Emergency
Service. If you do not supply T-Mobile with your correct address, your call may not be routed to the correct
emergency response center for your area. Your WiFi Gateway device may not operate at a location other than the address you have registered with T-Mobile. As a result, and to assist 911
operators with determining your device’s location, you MUST update your address as soon as possible if the device is moved to a new address.
Qualifying wireless service, compatible phone & broadband Internet connection required for fixed location LTE WiFi Gateway, May require plan change. Non-return fee applied if WiFi Gateway is
not returned. See T-Mobile Terms and Conditions (including arbitration provision) at T-Mobile.com for details and restrictions including important 9-1-1 limitations. T-Mobile and the magenta color
are registered trademarks of Deutsche Telekom AG. ©2018 T-Mobile USA, Inc. Property of
T-Mobile USA, Inc. Not for Resale.
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