Tattile ANPR MOBILE Series User Manual

 6TroubleshootingandSupport
RMM_00029_09 31 / 42 ANPR Mobile
6 Troubleshooting and Support
6.1 Troubleshooting
ThefreewaresoftwaretoolTattilePathfindercannotfindthedevice
 Thedeviceisnotcorrectlypowered
 Checkthedeviceiscorrectlycabledtothepowersupply
 Checkthepowersupply
 CheckthecablePINOUT
 Thedevicenetworkisnotcorrectlycabled
 ChecktheEthernet
wiring
 Ifnecessary,cableanewconnector
Cannotaccessthewebinterface
 ThedeviceIPaddressdoesnotbelongtothesamenetmaskofuser'sPC
 ModifytheIPaddressofthedeviceorofthePC
 ThePCisconfigured forDHCPIPassignment

DefineastaticIPaddresstothePCbelongingtothehostaddressofthedevice
Thewebinterfacedoesnotdisplaythelivestreamofthedevice
 Thedeviceisnotresponding
 Restartthedevice
 Iftheproblempersists,contactyoursalesrepresentative
Thedevicedoesnot
recognizeacarplate
 Thepositionofthedevicedoesnotcomplywiththeconfigureddistance
 Verifyworkingconditions(seepar.0)
 CheckthevaluesspecifiedfortheChannel0bestfocusparameterintheDeviceinfopageofthe
webinterface
Thesystemcan’tbeseenin
remoteconnection
 VerifyifyoucanseethesysteminPathfinderutility(seepar.5.2)
 VerifythecompatbilityofIPaddressandsubnetmask
 Ifthecables arewiredcorrectly(seepar3.3.2)
 Ifwirellessverifyelctromagneticnoise

6.2 Support
Ifyouneedadviceorsupport,youcancontacttheTattiletechnicalsupportusingthereferenceslocated
inthefrontpagesofthismanual.


Tattile ANPR MOBILE Series Specifications

General

Brand	Tattile
Model	ANPR MOBILE Series
Category	Measuring Instruments
Language	English