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If you cannot solve the problem or the problem is not listed on above,unplug the power and contact Tatung
Service Department at 1-800-827-2850.
When one the following situations happen,stop running the unit and contact Tatung Service Center:
1. The fuse and switch often break
2. The power cord superheat or sleeve of the cord is broken
3. There is abnormal odor or smoke comes out the units.
!
TROUBLESHOOTING
Symptom
The unit does not
operate
Check
Is the unit plugged in?
Cannot power on?
Does the power turn on?
Is the timer on?
Is the water tank full?
Is the room temperature below the set
temperature?
Is the room too big?
Are there too many people in the room?
Is the filter dirty?
Are there too many windows or doors
open?
Is the room in direct sunshine?
Is the air exhaust hose installed
correctly?
Is the temperature setting too high?
Is there additional heat source nearby?
The unit is too noisy
and vibrates
Is the unit placed on an uneven surface?
Hear the inner liquid flow inside
Action
Plug in the power cord
Check the power switch
Turn on the power
Turn the timer off
Empty the water. Please read the
“Water Drainage” section
Change the temperature setting
Use this unit at the recommended
room size.
The more people in the room, the
longer time it needs to cool the room
Clean the filters
Close the windows and doors
Close the blinds or curtains
Check the air exhaust hose
Change the temperature setting
Remove the heat sources from the
room.
Place the unit on an even surface.
It is normal. That is the sound of
refrigerant flowing inside the
condenser.
Check the voltage 115V/60Hz
Check the exhaust hose
Do not modify or add air exhaust by
yourself .
Place the unit on an even surface.
Make sure the knob is secured tightly
in the drainage spout.
Empty the water. Please read the
“Water Drainage” section.
Contact Tatung Service Center
Contact Tatung Service Center
That is the normal status. The
message will disappear after few
minutes.
Contact Tatung Service Center.
The unit only runs in
fan mode (the
compressor doesn’t
run)
The room is not cool
enough
The unit starts and
stops frequently
Is the proper voltage connected
Is the air exhaust hose installed
incorrectly?
Is the air exhaust hose modified?
Surface is uneven
Drain knob is loose
Is the water tank full?
Water is leaking from
the unit
LED control panel
show some error
codes
E2- Room temperature faults
E3- Faulty coil temperature
E4- the coil is defrosted
E5- Unit faults
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