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Models QS12 & QS24 Troubleshooting Guide
Section 7 Troubleshooting G uide
PROBLEM PROBABLE CAUSE REMEDY
1. Grill will not heat. a. Power cord is not connected. a. Check power connection.
b. Circuit breaker is tripped. b. Reset the circuit breaker .
c. Power switch is in the OFF
position.
c. Place the power switch in the
ON position.
d. Power switch is faulty. d. Contact a service technician.
e. Faulty relay or relay board. e. Contact a service technician
2. One heat zone will not heat.
(Indicator light is not on,
display flashing “TOO COOL”.)
a. Control is not set correctly. a. Check temperature setting.
b. Faulty relay or relay board b. Contact a service technician.
c. Unit displays a fault. c. Clear the fault. If action is
ineffective, contact a service
technician.
d. Faulty thermocouple. d. Contact a service technician.
3. One heat zone will not heat.
(Indicator light is on, display
flashing “TOO COOL”.)
a. Heater is faulty. a. Contact a service technician.
b. Thermocouple is faulty. b. Contact a service technician.
c. Thermo overload is faulty. c. Contact a service technician.
d. Relay or relay board is faulty. d. Contact a service technician.
e. Unit displays a fault. e. Clear the fault. If action is
ineffective, contact a service
technician.
4. One heat zone is overheating.
(Display is flashing “TOO
HOT”.)
a. Thermocouple is faulty. a. Contact a service technician.
b. Relay or relay board is faulty. b. Contact a service technician
c. Unit displays a fault. c. Clear the fault. If action is
ineffective, contact a service
technician.
5. Upper cook surface will not
stay in the raised position.
a. Defective gas filled cylinder(s). a. Contact a service technician.
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