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I cannot find my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the Volume Up/Down key.
• Check the network strength .
• Make sure that the receiver, connector, or speaker on your phone is clean.
I am unable to use the features described in the manual
• Check with your service provider to make sure that your subscription includes
this service.
• Make sure this feature does not require an Alcatel accessory.
When I select a number from my contacts, the number cannot be dialed
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country prefix when calling a foreign
country.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some files or save the
files in the phone contacts.
My callers are unable to leave messages on my voicemail
• Contact your service provider to check service availability.
I cannot access my voicemail
• Make sure your service provider’s voicemail number is correctly entered in
“Voicemail number”.
• Try later if the network is busy.
I am unable to send and receive MMS
• Check your phone memory availability as it might be full.
• Contact your service provider to check service availability and check MMS
parameters.
• Verify the server center number or your MMS profile with your service provider.
• The server center may be swamped, try again later.
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