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MULTI4 / QUICK USER GUIDE N°2
TECHNICAL HELP
STEP 1: Safety instructions
For safety reasons, you must unplug the power cable before performing any maintenance or service
operation on the machine.
The new Multi 4 generation was designed to keep maintenance as low as possible.
Only the mechanical part (marking head) requires minor maintenance.
01 - Unplug the power cable from the machine, to remove all power.
02 - Refer to the user’s manual.
03 - Contact our after sale customer service team by either:
• E-mail: technical.support@technomark-inc.com
• Telephone: (936) 270-7180 or (888) 610-0151
Our technicians are committed to helping you identify and rectify the malfunction as quickly as
possible.
04 - If the problem cannot be solved directly, we ask you to return the complete machine
(controller + head).
If required, and depending on the guarantee conditions, our company will supply FREE of
charge a loan machine during the period your equipment is unavailable.
We are committed quotation a repair estimate within 48h from the time we receive the machine.
STEP 2: Maintenance and Daily Service
STEP 3: What to do when faced with a malfunction?
Check if there is no dirt in
the mechanic parts, and
clean as necessary using a
compressed air nozzle.
Check the sharpness of the
stylus (Standard 90°). It can
be sharpened or replaced
as necessary.
Check the spring condition.
It should not be shorter than
51 mm!
Think about cleaning
and lubricating the stylus,
following the disassembly
instructions as explained in
the user’s manual (6-C).
Regular maintenance with manufacturer origine pieces ensures marking equipment lifetime
of 20% gain. Over a 5-year period, the average operating cost of the product was
reduced by 14% (excluding warranty period)
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