TECOR TR-D465E - Troubleshooting

6. Troubleshooting
Problem
Possible cause
Solution
The power
indicator is off
* The AC socket plug and
the power supply plug are
not properly connected to
the socket of the printer
*The printer power is not
switched on
* Check the power connector, and
make sure that the AC socket and the
power supply plug are properly
connected to the printer
* Turn on the power switch
The printer
Diagnostic Tool
displays "Printer
On"
* The print head holder is
not closed
* Close the print head holder
The printer
Diagnostic Tool
displays "Out of
Paper"
* The label paper is used up
*The label installation is
incorrect
* The gap/black mark
sensor detection is incorrect
* Install new label paper
* Refer to the steps of label
installation and re-install it
* Re-calibrate the label sensor
The printer
Diagnostic Tool
displays "Paper
Jam"
* The gap/black mark
sensor detection is incorrect
* The roll label paper size
setting is incorrect
* There may be label paper
stuck inside the printer
mechanism
* Re-calibrate the roll label sensor
* Set the correct label size
* Clean the inside of the mechanism
The memory
space is full
( FLASH / DRAM )
*The FLASH/DRAM memory
space is full
* Clear unnecessary files inside
FLASH/DRAM
* The DRAM can store up to 256 files
* User can store up to 256KB in
DRAM
* The FLASH can store up to 256 files
* The maximum a user can store in
FLASH is 2560KB
Paper skip occurs
while printing
* The label size setting is
incorrect or incomplete
* The label has been changed
without re-calibrating the
sensor
* The label sensor is covered
by dust, causing incorrect
detection
* Make sure the label size setting is
correct
* Re-calibrate the label sensor
* Remove dust from the sensor with
an airbrush
Unstable printing
* The printer is in the Hex
Dump mode
* Turn the printer off and on again to
jump out of the Dump mode
Print missing on
both left and right
* The label size setting is
incorrect
* Set the correct label size
Gray lines appear
on black label
paper
* There is dirt on the print
head
* There is dirt on the rubber
roller
* Clean the print head
* Clean the rubber roller