20
TECHNICAL TROUBLESHOOTING GUIDE
Problem Possible reasons Solutions
Unable to open lid
Unable to open because of
pressure in the cooking pot.
Press and hold the pressure
release button to remove the
pressure inside the cooking pot.
Pressure in the pot is fully
released but the float valve is
stuck because it is too dirty,
and therefore unable to fall.
a. Press and hold the pressure
release button to remove
the pressure inside the
cooking pot. Then let the
appliance cool down for
at least 2 hours and then
press the external part of
the float valve – Fig. 23.
b. For next use, please clean
and wipe the float valve.
Unable to close lid
Hot pot with steam inside. Wait for the pot to be cool.
The sealing gasket was not
properly installed.
Install the sealing gasket
properly.
The float valve is stuck
because it is too dirty, and
therefore unable to fall.
a. Press the external part of
the float valve (when the
lid is cold) –Fig.23.
b. For next use, please clean
and wipe the float valve.
Direction at which lid was
closed is incorrect.
Close lid in the correct
direction according to the
instruction manual.
Food is uncooked.
Rice : water ratio is incorrect.
Use the required rice: water
ratio.
No electricity from the power
grid.
Check the electric circuit.
Steam leakage from lid
Sealing gasket is broken.
Send to repair and
maintenance department.
Residue in the sealing gasket.
Clean and remove the
residue.
The sealing gasket was not
properly installed.
Install the sealing gasket
properly.
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