Kona Macro Quick Start Guide T0005158_QS Version 0.3
TEKTELIC Communications Inc. Confidential Page 13 of 14
4 Troubleshooting Tips
4.1 Can’t install/launch the KonaFT
Missing LIBAY32.dll - Check whether open SSL is installed or not.
4.2 KonaFT can’t connect with Macro Gateway
Check the IP address of the Macro gateway is correct. Check network connection is available.
4.3 LED remains Flashing Green
Check power supply capabilities. If the current is < 0.5V then radio won’t start, and the
gateway will start continuously.
4.4 Finding out Gateway’s IP address
Check router logs or use IP scanner tools to look for gateway’s MAC address and associated
IP address.
4.5 GPS – No Lock
Check antenna cable and antenna location. GPS Antenna should support 5V to active
antenna. Make sure that your antenna support this.
4.6 3G/4G
Check APN settings via KonaFT (refer Figure 5). Check if SIM is activated by checking with
your provider. You need to know ICCID from the label on the gateway before talking to your
provider.
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