Troubleshooting
Most problems can
be
fi
xed
with a few simple checks.
Problem
Phone doesn't work
No
dial tone
You
have
a dial tone,
but the phone will not
dial out
Hand
se
t not charg
in
g
Can't make or receive
ca
lls
Phone ringer does not
ring
Need some help?
Solution
H
ave
you
activated the batteries correctl
y?
Check
that
the mains power is correctly connected.
On
ly use the cabl
es
supp
li
ed
. Make sure the telephone line
cord is plugged
in
correctl
y.
If
you
are connected to a sw
it
chboard, check
whether
you
need to dial
an
access code.
Make sure the handset is turned
on
before placing
on
the
base or charger to charge.
Check
that
the mains power is correctly connected.
Th
e batteries may need recharging.
Check
if
ringer
vo
lume is sw
it
ched off. Check
if
Ca
ll Block
or
ONO
is not
act
i
ve
or sw
it
ched
on
. When
ONO
is sw
it
ch
on
DoNotDisturb is displayed.
If you need help, call us
on
13
22
00.
You
can also
go
to
https
://www.telstra
.com.au
/s
upport/category/ home-phone for
on
line
support
telstra.com/fix
crowdsupport.
telst
ra.com.
au
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