Telstra ELITE User Manual v1.0 Page 14 of 20
Troubleshooting
If you have any problems with your connection or modem please
consult the manual and check this section. If the problem still exists
contact your service provider or check our website for more details at
www.zte.com.au
Problem Possible Causes Suggested Solution
The user interface
doesn’t start after
the modem is
plugged in.
PC configuration is
not correct.
(No autorun)
Start the program
manually by going
Start→ Program Files or
use the shortcut on the
desktop.
The antenna is at
the wrong angle or
position.
Adjust the angle and
position of the USB
modem.
You have no
network coverage.
Try moving location until
you get good reception.
The modem has no
signal.
SIM card requires a
PIN number
Remove your SIM. Insert
into a mobile handset and
unlock the PIN function.
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