Telstra Gateway Pro V7610 - User Manual

Telstra V7610 Port Forwarding
Some customers have reported issues with their Telstra NBN V7610 Gateway Pro when trying to
access their cameras using the IVSEC X smartphone app.
Image of Telstra V7610 Gateway Pro
Symptoms reported by customers include:
• Cameras very slow to appear on the app or showing as “offline” or “connect close”.
• Only occurring when using 4G / 5G mobile data on their smartphone. When connected to
their home WIFI the cameras work OK on the app

Summary

Telstra V7610 Port Forwarding Troubleshooting

Customer Reported Symptoms

Cameras appear slow, offline, or "connect close", especially on mobile data.

Gateway Configuration for Remote Access

Accessing the Telstra Gateway Interface

Steps to log into the Telstra V7610 Gateway using its IP address and credentials.

Setting Up Port Forwarding Rules

Navigating the gateway's advanced settings to configure port forwarding.

Creating a Custom Service for IVSEC

Detailed steps to add a custom service named 'ivsec' with specific port mappings.

Verifying Port Forwarding Success

Using canyouseeme.org for Port Checks

How to use an online tool to test if the configured port is open and reachable.

Interpreting Test Results and App Status

Understanding 'Error' vs. 'Open' statuses and confirming 'Connected' in the IVSEC X app.

Managing Dynamic IP Addresses

Updating Public IP in IVSEC X App

Manually updating the public IP address in the app when it changes due to dynamic assignment.

Alternative Connectivity Solutions

Options include requesting a static IP, setting up DDNS, or using a BYO modem/VPN.

Overview

1. Function Description
2. Usage Features
3. Maintenance Features

The Telstra V7610 Port Forwarding guide addresses common issues faced by users attempting to access their IVSEC X smartphone app cameras through the Telstra NBN V7610 Gateway Pro. The primary function of this guide is to provide a step-by-step troubleshooting process for configuring port forwarding on the Telstra V7610 Gateway Pro, thereby enabling remote access to security cameras.

Function Description:

The core function of the Telstra V7610 Gateway Pro, in the context of this document, is to act as a network router that facilitates internet connectivity and local network management. When properly configured, it allows external devices (like a smartphone using 4G/5G mobile data) to connect to specific devices within the local network, such as IVSEC security cameras. This is achieved through a process called "port forwarding," which directs incoming network traffic on a specific port to a designated internal IP address and port. Without correct port forwarding, external access to these cameras is often blocked by the router's firewall, leading to issues like cameras appearing "offline" or experiencing slow connections.

The guide outlines how to configure the V7610 to open a specific port (e.g., 9000) and direct traffic on that port to the internal IP address of the IVSEC recorder. This ensures that when the IVSEC X app attempts to connect to the camera system from outside the home network, the V7610 Gateway Pro knows exactly where to send that connection request within the local network. This functionality is crucial for remote monitoring, allowing users to view live camera feeds and recorded footage from anywhere with an internet connection, using their smartphone.

Usage Features:

The guide emphasizes several key usage features related to the Telstra V7610 Gateway Pro and the IVSEC X app:

• Remote Camera Access: The primary usage feature is the ability to access IVSEC cameras remotely via the IVSEC X smartphone app. This is particularly important for users who want to monitor their premises while away from home.
• Troubleshooting Connectivity Issues: The document serves as a comprehensive guide for diagnosing and resolving common connectivity problems, specifically when cameras appear "offline" or "connect close" on the app, especially when using mobile data.
• Web-Based Configuration Interface: The Telstra V7610 Gateway Pro is managed through a web-based interface, accessible via a standard web browser. Users can log in using the default IP address (192.168.15.1) and provided credentials (username: admin, password: telstra) to configure network settings.
• Port Forwarding Configuration: The guide details the specific steps to navigate the router's interface to set up port forwarding. This involves selecting "Advanced," then "Advanced Setup," followed by "Port Forwarding / Port Triggering," and finally "Add custom service." Users need to specify a service name (e.g., "ivsec"), protocol (TCP), external start and end ports (e.g., 9000), and the internal IP address of the IVSEC recorder.
• IP Address Identification: The guide instructs users on how to identify their public IPv4 address using external websites like https://whatismyipaddress.com/ and how to determine their recorder's internal IP address. This is a critical step for correctly configuring port forwarding and for adding the public IP to the IVSEC X app.
• Dynamic DNS (DDNS) Support: Recognizing that Telstra NBN services often use dynamic IP addresses, the guide offers solutions like setting up a free DDNS account. DDNS services automatically update a domain name to point to a changing public IP address, ensuring continuous remote access even if the IP address changes. This is a vital feature for maintaining consistent connectivity without manual updates.
• BYO Modem/Router Option: The document suggests that using a "Bring Your Own" (BYO) modem/router can offer greater configuration control, potentially simplifying port forwarding and reducing the need for Telstra-specific workarounds. This highlights the flexibility users might have in managing their network hardware.
• VPN Connectivity: For enhanced security, the guide mentions the option of setting up a Virtual Private Network (VPN) connection to access NVRs/cameras remotely. While not detailed in the document, it points to a more secure method of remote access.

Maintenance Features:

While the Telstra V7610 Gateway Pro itself has internal maintenance features, this guide focuses on user-initiated actions to maintain connectivity and optimal performance for the IVSEC camera system:

• Power Cycling: A basic yet effective maintenance step involves power cycling the V7610 Gateway Pro. Users are instructed to power off the device for 30 seconds and then power it back on, waiting approximately 5 minutes for the internet to reconnect. This can resolve temporary network glitches that might affect camera connectivity.
• Regular IP Address Updates (for Dynamic IPs): For users with dynamic IP addresses, a key maintenance task is to regularly check their public IPv4 address using https://whatismyipaddress.com/ and update it within the IVSEC X app if it changes. This manual update ensures that the app always attempts to connect to the correct public IP address.
• DDNS Configuration for Automated Updates: Setting up a DDNS account is a proactive maintenance feature that automates the process of updating the public IP address. Once configured, the DDNS service handles the updates, eliminating the need for manual intervention and ensuring continuous remote access to cameras.
• Verification of Port Forwarding: The guide includes a step to verify the port forwarding configuration using https://www.canyouseeme.org/. By checking if the specified port (e.g., 9000) is open, users can confirm that their port forwarding setup is working correctly. This is a crucial diagnostic and maintenance step.
• Firmware Updates (Implied): While not explicitly detailed as a user-performed step in this document, routers like the V7610 typically receive firmware updates that improve performance, security, and compatibility. Keeping the router's firmware up-to-date is a general maintenance practice that contributes to stable network operation.
• Monitoring Camera Status: Users are encouraged to regularly check the status of their NVR/cameras within the IVSEC X app to ensure they are showing "Connected." This ongoing monitoring helps identify and address connectivity issues promptly.
• Contacting Support: The guide implicitly includes contacting Telstra support (for static IP addresses) or local IT support (for advanced configurations like VPNs) as a maintenance option when user-level troubleshooting is insufficient. This ensures that complex issues can be addressed by professionals.

In summary, the Telstra V7610 Port Forwarding guide provides essential instructions for configuring the Telstra V7610 Gateway Pro to enable remote access to IVSEC security cameras. It covers the core functionality of port forwarding, highlights key usage features for remote monitoring and troubleshooting, and outlines important maintenance steps to ensure continuous and reliable connectivity.

Telstra Gateway Pro V7610 Specifications

General

Model	V7610
Type	Gateway
Wi-Fi Standard	802.11ac
Wi-Fi Bands	Dual-band (2.4GHz and 5GHz)
WAN Ports	1 x Gigabit Ethernet
LAN Ports	4 x Gigabit Ethernet
VoIP	Yes
Telephony Ports	2 x RJ11
Power Supply	12V DC
Connectivity	4G LTE, Ethernet
SIM Slot	Yes