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14. De-registering Telstra TVC-C device from Amazon Alexa
and Telstra Voice apps
You may need to de-register your Telstra TVC-C device from Amazon Alexa and
Telstra Voice apps in the following instances:
• If the Alexa Voice Services are not working properly or have stopped working.
• You want to unlink your Telstra TVC-C device from Amazon Alexa and
Telstra Voice apps. After de-registering, the Telstra TVC-C device can be
registered to another Amazon account.
On Amazon Alexa app:
1. Open the Amazon Alexa app on your smartphone.
2. Tap the Menu icon on the top-left corner.
3. Tap on
Settings
.
4. Tap on
Device Settings
.
5. Tap on the Telstra TVC-C device you want to de-register.
6. Tap on
Deregister
and confirm. Your Telstra device will be deregistered from
Amazon Alexa account.
On Telstra Voice app:
7. Open the Telstra Voice app on your smartphone.
8. Tap on
Settings
.
9. Tap on
Device List
.
10. Tap on the Telstra TVC-C device you want to delete.
11. Tap on
Delete AXB_XXXX
(where XXXX is the device name) and
Delete
to delete
the device from Telstra Voice.
On Telstra TVC-C handset:
12. Press
Menu
, scroll to
Advanced Settings
and press
Select
.
13.
Base Settings
is highlighted. Press
Select
.
14. Scroll to
Base Reset
and press
Select
.
15.
Confirm?
is displayed. Press
Yes
to confirm.
Your Telstra TVC-C device is now ready to be added to a new account.
De-registering Motorola AX device from Amazon Alexa and hellovoice apps
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