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16. Help
Unable to find the device during product set-up
• Check that the power adaptor is securely plugged into the base and mains power
wall socket.
• Check that the Ethernet cable is securely plugged into the router.
• Check that the smartphone is connected to the same Wi-Fi network as your router.
• Reset the Telstra TVC-C device by removing the batteries from the handset and
pressing the RESET button on the base. Wait for around 15 seconds before
connecting it again. Allow up to one minute for the handset and base to
synchronize.
• If these suggestions do not help, try to reset your base from the handset by
selecting
Base Reset
from
Advanced Settings
menu. See page 41.
Phone does not work
• Check that the power adaptor is securely plugged into the base and mains power
wall socket.
• Check that the batteries are inserted correctly in the handset and that the handset
is switched on. Use only approved rechargeable batteries supplied.
• Check that telephone line cord is firmly plugged into the base socket and the
telephone wall jack. Use only the supplied telephone line cord or ensure that the
pin connections are correct when using an existing telephone line cord.
• Check with your telephone service provider for network issues.
• Reset the Telstra TVC-C device by removing the batteries from the handset and
pressing the RESET button on the base. Wait for around 15 seconds before
connecting it again. Allow up to one minute for the handset and base to
synchronize.
• Move the handset and/or ba
se away from other electrical appliances or metal
objects and try again.
• Check that you are not too far from the base.
No dial tone
• Refer to the Phone does not work section above.
• If these suggestions do not help, disconnect the telephone line cord and
connect the telephone line cord to another telephone to check that the
telephone line cord is not defective.
• If there is still no dial tone, try another telephone wall jack as the wiring to the
current telephone wall jack may be defective.
Unable to make landline calls
• Refer to the No dial tone section above.
• Check that you have dial tone.
• Check that the line is not in use and that there is no ongoing Alexa session on
another handset.
Help
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