TEMPUR Arc - Page 17

17
EN
Exclusions
The TEMPUR
®
Warranty does not apply if:
How do you claim under the TEMPUR
®
Warranty?
To claim under the Warranty you must:
• the product has been purchased used, second hand or from anyone other than an
authorised retailer or directly from the Manufacturer. A list of authorised retailers is
available at www.tempur.com
• the process for making a claim under the TEMPUR® Warranty (set out under the
heading “How do you claim under the TEMPUR® Warranty?” below) has not been
correctly followed.
• the product has not been used and/or handled with due care and/or in accordance
with the instructions of use, cleanliness and maintenance described in the
Instructions for Use and at warranty.tempur.com
• the product has been deliberately damaged or damaged as a result of neglect, cuts,
burns, flooding or any other improper use by you or by any third party.
• the product has been wet or soaked against the Manufacturer’s recommendations.
• the product is found to be overtly stained, soiled and/or otherwise unhygienic.
• the product has been altered or repaired without the Manufacturer’s prior
permission.
• the defect is the result of normal wear and tear.
• the motors or remote have/has been opened or tampered with; with the exception
of battery compartments, the warranty will be void if the internal workings of these
components are tampered with.
• Has been overloaded or misused against the manufacturer’s weight restrictions.
• contact the authorised retailer you originally purchased the product from
(the “Seller”). If the Seller is either no longer in business or is no longer a
authorised retailer, please contact the Manufacturer.
• present the original invoice or sales receipt as evidence of the purchase.
• return the product to the Seller or to the Manufacturer (but only if the
Manufacturer has requested the product). If the Manufacturer determines that the
claim is valid in accordance with the terms of this Warranty, you will be refunded
the reasonable delivery costs for returning the defective product, so long as the
product has been returned from an address within the same country as the Seller.