TEMPUR EASE 4.0 - User Manual

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Summary

Safety Precautions and Usage Statements

Important Safety Disclaimers

Read all instructions before using your EASE®.

WARNING - Shock, Burns, Fire

Reduce risk of shock, burns, fire, or injury. Unplug before servicing/cleaning.

Outlet and Warranty Warnings

Plug into surge protector. Do not tamper with control box, motors, or remote.

Additional Safety Information

In-Home Use and Hospital Disclaimer

Base designed for in-home use, not as a hospital bed.

Children and Pets Safety

Keep children/pets away from moving parts. Engage child lockout.

Key Safety Features

Manual operation, child-lockout, emergency stop, power outage.

Fabric Care and FCC Compliance

Protect fabric from heat. Spot clean. Equipment complies with FCC Rules.

Quick Reference Guide

Control Box Overview

Visual overview of the control box and its ports.

Electronics Overview

Diagram of electronic components and their connections.

Installation Guide

Step 1: Box Preparation

Place the bed base box, remove packing materials.

Step 2: Base Unfolding

Remove the bed base from the box and unfold it.

Step 3: Leg and Bracket Installation

Install Headboard Brackets and legs. Do not overtighten legs.

Step 4: Syncing Bases & Battery Prep

Sync two bases and prepare battery backup strap.

Installation Steps Continued

Step 5: Power Cord to Power Supply

Connect input Power Cord to Power Supply.

Step 6: Power Supply Placement

Connect Power Cord to Power Supply, position it correctly.

Step 7: Flipping the Base

Flip the base over onto its legs carefully with two people.

Step 8: Power Connection

Plug the Power Cord into a power source.

Step 9: Remote Test

Ensure remote batteries are installed and test functions.

Step 10: Retainer Bar Installation

Install the mattress retainer bar.

Remote Control Operations

Adjusting Positions

Explains Head/Foot Position Adjustments and Zero-G® function.

Important Safety Notice

Read manual before operating. Electric shock risk.

Remote Control Features

Remote Pairing Process

Steps to pair the remote to the adjustable base.

Child Lock Feature

How to activate and deactivate the child lock function.

Connecting Strap Installation

Step 1: Loosen Legs

Loosen legs to fit strap on leg bolt between washer and frame.

Step 2: Attach Strap

Slide strap onto leg bolt and connect other side. Secure by shifting.

Step 3: Re-tighten Legs

Re-tighten legs and repeat for the other end of the base.

Syncing Two Bases

Step 2: Connect Sync Cord

Connect the Sync Cord to the Multifunction port of each Control Box.

Step 4: Check Connections & Sync

Ensure cords are attached. Both remotes operate bases simultaneously.

Headboard Bracket Installation

Step 1: Bracket Alignment

Align bracket to brass sleeve, screw leg into base, secure bracket to frame.

Step 2: T-Bracket Attachment

Measure for T-Bracket, slide it through headboard bracket, align to headboard holes.

Step 3: Connect Headboard

Connect headboard to attachment plate using screws.

Emergency Battery Backup

Step 1: Disconnect Power Supply

Disconnect the Power Supply from the input power cord.

Step 2: Connect Battery Strap

Connect the Battery Backup Strap to the (2) Alkaline 9 Volt batteries.

Step 3: Connect to Control Box

Connect the Battery Backup Strap to the input power cord.

Step 4: Lower Base

Use the remote control to lower the base.

Troubleshooting Guide

Adjustable Base Issues

Check connections, LED light, reset components, test outlet.

Remote Control Issues

Check remote batteries, child lock, and pairing.

Warranty Information

EASE Adjustable Base Warranty

Covers defects in workmanship/materials for 3 years parts/labor, 5 years parts only.

Frame Only Warranty

25-year warranty on the frame structure itself.

Additional Terms and Conditions

Excludes misuse, normal wear, unauthorized parties, damage, and specific components.

Warranty Details and Contact

Warranty Coverage Limitations

Replacement parts may be reconditioned. Warranty period does not extend.

Contacting Customer Service

Retain paperwork, call provided numbers for issues.

This document is an owner's manual for the TEMPUR EASE 4.0 adjustable bed base. It provides comprehensive instructions for installation, operation, troubleshooting, and warranty information.

Function Description:

The TEMPUR EASE 4.0 is an adjustable bed base designed for in-home use, allowing users to customize their sleeping or lounging position. It features independent head and foot articulation, enabling the head and foot portions of the bed to be raised or lowered. A "Zero-G®" preset position is included to relieve pressure off the lower back by adjusting the legs. The base is operated via a wireless remote control, which comes pre-paired. It also includes a child-lock safety feature to prevent accidental operation. For split units (Twin, Twin Long, Cal King Split), a Sync Cord is provided to synchronize two bases, allowing them to be controlled simultaneously by a single remote. An emergency battery backup strap is available to lower the base during a power outage, requiring two 9-volt batteries (not included). Headboard brackets are an optional accessory for attaching a headboard.

Important Technical Specifications:

Power Ratings:
- Input: AC 100-240V, 50/60 Hz, 1.5A
- Output: DC 29V, 1.8A
- Watts: 52.2W
Product Ratings:
- Lift motors are designed for intermittent operation, not to exceed two (2) minutes in an eighteen (18) minute time period (approximately 10% duty cycle). Exceeding this rating may shorten product life and void the warranty.
Weight Limits:
- Recommended weight limit for Twin / Twin Long / Full / Queen / King / Cal King / Cal King Split: 650 pounds.
- Maximum weight the bed can support per person is 250 pounds, with weight evenly distributed across head and foot sections. The product is not designed to support or lift this amount of weight in head or foot sections alone. Exceeding weight restrictions can damage the EASE® and void the warranty.
Compatibility:
- EASE® fits easily inside bed frames, furniture beds, and platform beds certified to hold a minimum of 850 pounds.
- If used without legs directly on a bed frame or platform bed, cross-bed supports (slats) are strongly recommended for stability.
Remote Control:
- Requires three (3) AAA batteries.
- Features include Head Up/Down, Foot Up/Down, Bed FLAT preset, and Zero-G® preset.
- Child-lock function can be activated/deactivated via specific button combinations.
Emergency Battery Backup:
- Requires two (2) 9-volt alkaline batteries (not included).
- Designed for temporary power down during outages.

Usage Features:

Remote Control Operation: The wireless remote allows for easy adjustment of head and foot positions. The "FLAT" button returns the bed to a flat position, and the "Zero-G®" button adjusts the legs to relieve lower back pressure.
Child Lock: A safety feature on the remote control that locks all buttons to prevent accidental bed movements, especially important when children or pets are near. It can be activated and deactivated using specific button combinations.
Emergency Stop: Pressing any button on the remote control will immediately stop the motion of the platform.
Manual Operation: If something gets caught in the platform when flattened, the platform can be manually raised by lifting at either the head or foot to relieve pressure.
Power Outage Functionality: The emergency battery backup strap, when connected with two 9-volt batteries, provides temporary power to lower the base during a power outage.
Split Unit Synchronization: For Twin, Twin Long, and Cal King Split bases, a Sync Cord connects two control boxes, allowing both bases to be operated simultaneously by a single remote. If bases become mismatched, pressing the FLAT button will re-sync their mechanical positions.
Optimal Performance: For best performance, users should enter and exit the EASE® while it is in the flat or fully lowered position. For optimal performance of the Zero Gravity preset, the bed should be returned to the flat position first.

Maintenance Features:

Fabric Care:
- Protect from direct sunlight.
- For spot cleaning, wipe with a light damp sponge or vacuum with a soft brush attachment.
- Keep at least 30cm (12 inches) away from direct heat sources.
- For deeper cleaning, blot liquid spills with a clean dry cloth, wipe with a warm water-dampened cloth (do not wet excessively).
- A soft bristle brush can be used for ingrained soil, followed by wiping with a clean damp cloth to remove residues. Dry in shade.
- For persistent marks, seek professional advice.
Troubleshooting: The manual provides a troubleshooting guide for common issues, including checking wired connections, power supply, remote batteries, and child lock status. It advises unplugging the base for 1 minute to reset electronic components and testing with a different electrical outlet or surge protector.
Warranty: The EASE® adjustable base comes with a multi-tiered warranty:
- Years 1-3: Full Coverage of Parts and Labor: Covers defects in workmanship or materials, including electronics, electrical components, drive motors, and power supply. Tempur Sealy® will provide replacement parts and cover authorized labor and transportation costs.
- Years 4-5: Full Coverage of Parts Only: Tempur Sealy® will offer replacement parts for defective components. Purchaser bears service, transportation, labor, and shipping costs.
- Years 1-25: Frame Only Warranty: Covers defects in the workmanship or materials of the metal frame structure. Full product replacement will be offered for frame defects. This excludes cover, side rails, decking, legs, actuators, control box, remotes, power supply, and cords.
- The warranty is void if weight restrictions are exceeded, if the product is misused, tampered with (control box, motors, remote), repaired by unauthorized parties, or damaged in transit. It does not cover mattresses, fabric, cables, electrical cords, or items supplied by resellers.
Customer Service: Contact information for customer service in Australia (1800 763 498) and New Zealand (0800 483 6789) is provided for support and warranty claims. Users are advised to have their receipt and serial number ready.
Disposal of Packaging: Immediately dispose of all packaging materials as they may pose a smothering risk to children and pets.