Have your electrician adjust the Wall Connector’s internal rotary switch to a valid operating
current setting. They should first make sure there is no power to the Wall Connector. The
correlation between switch setting and current should be printed on the inside of the Wall
Connector. Your electrician should also refer to the Set the Operating Current section in the Wall
Connector Installation Manual.
If the Wall Connector is set up for load sharing (circuit breaker sharing) and paired with other
Wall Connectors, the rotary switch of the primary unit must be set to an operating current
setting that allows each paired Wall Connector to receive at least 6A of charge current.
Example: Three Wall Connectors are paired for load sharing. The primary unit needs to be set to
a current of at least 3 * 6A = 18A or greater.
For more information, see the installation guide for your Wall Connector.
(CC_a025)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1.
Contactor not working
2.
Self-test of internal ground fault monitoring circuit failed
3.
Thermal sensor disconnected
4.
Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds,
and turn the circuit breaker ON again. Then try reconnecting the Wall Connector to the
vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and
torqued according to the instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try
charging again by reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.
(CC_a026)
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
Troubleshooting Alerts
259Consumer Information
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