Tesla MODEL 3 2012 - Page 271

For more information on troubleshooting Mobile Connector or Wall Connector status lights,
refer to the product's Owner's Manual at Charging & Adapter Product Guides. If using other
external charging equipment, refer to the manufacturer's provided documentation for
troubleshooting tips.
(CP_a058)
Unable to AC charge - Unplug and retry
Or try DC Fast Charging / Supercharging
Your vehicle is unable to AC charge because it has detected one of the following conditions and
has tried to charge too many times without success:
•
The charge port is unable to detect whether a charge cable is inserted or detect the type of
charge cable connected.
•
Your vehicle is unable to sense a valid pilot control signal coming from the charging station,
so it cannot communicate eectively with the external charging equipment.
•
Communication between your vehicle and the external charging equipment has been
interrupted.
•
The external charging equipment has reported an error that prevents your vehicle from
charging.
When this alert is present, there will always be at least one other alert present that identifies a
more specific condition.
For more information and troubleshooting suggestions, it is recommended that you check in
your vehicle touchscreen under
Controls > Service > Notifications for other recent alerts that
involve charging.
(CP_a066)
Charging equipment not ready
See equipment instructions to start charging
Charging cannot begin because the charging station is communicating to your vehicle that
either the external charging equipment is not ready or charging is not authorized. The control
pilot signal that communicates between the charging station and your vehicle indicates that
your vehicle is not allowed to start charging. This could occur because:
• The charging station is actively delaying charging. For example, this can happen because
the station has a scheduled charging feature activated.
• The charging station requires further activation before the charge session can begin. Some
additional authentication may be needed before the station will start charging your vehicle.
◦
For example: a charging card, a mobile app, or a credit card may be required.
Check the charging station for any instructions that explain the steps necessary to enable
charging. For example, look for a touchscreen terminal, LED status indicators, printed
instructions, or a payment interface that might provide guidance. If you cannot enable charging
on the current charging station, try charging the vehicle with
dierent charging equipment or at
a dierent charging station.
• If the vehicle starts to charge, the issue was likely with the equipment.
•
If the vehicle still does not charge, the issue may be with the vehicle.
Troubleshooting Alerts
269Consumer Information