Your vehicle is OK to drive.
This alert should clear automatically after the technician completes vehicle diagnosis or repair.
You may find it necessary to restart your touchscreen to restore full Infotainment functionality
after the alert has cleared. For more information, see Restarting the Touchscreen in your
vehicle's
Do It Yourself Guide.
If this alert does not clear after 24 hours, it is recommended that you schedule service via your
Tesla Mobile App or with an independent service provider. Please note that independent service
provider options may vary, based on your vehicle
configuration and your location.
(UMC_a001)
Unable to charge with Mobile Connector
Inadequate outlet grounding - Try another outlet
The Mobile Connector has detected that the electrical outlet has insucient grounding, likely
caused by an inadequate or missing ground connection. This does not indicate an issue with
your Mobile Connector or vehicle, but instead points to an issue with the wall outlet / electrical
installation the Mobile Connector is connected to.
Have the electrical installation inspected by an electrician. Your electrician should make sure
there is proper grounding at your circuit breaker or power distribution box, and also make sure
that appropriate connections are made to the outlet, before you attempt to plug in the Mobile
Connector again.
If you need to charge in the meantime, it is recommended that you try charging using a
dierent outlet, at another location, or with another type of charging station.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging
location, all of which can be located through the map on your vehicle's touchscreen display. See
Maps and Navigation on page 152 for more details. Additional third-party charging stations may
also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector status lights and charging issues,
refer to the product's owner's manual.
(UMC_a002)
Unable to charge - Mobile Connector GFCI tripped
Unplug charge handle from charge port and retry
The vehicle cannot charge because the ground-fault circuit interrupter (GFCI) in the Mobile
Connector has tripped.
Like the GFCI in a wall outlet, this feature is designed to stop the flow of electricity when there
is a problem. It has interrupted charging to protect your vehicle and the charging equipment.
This could happen for many reasons. The problem could be in the charge cable, the charge
handle, the charge port, or even an onboard vehicle component.
Inspect the charge port as well as the charge handle for pooled water or unusual levels of
moisture.
• If you find excessive moisture, wait and let both the inside area of the charge port and the
exposed portion of the charge handle dry suciently before trying again.
Inspect the charge equipment for damage.
Troubleshooting Alerts
286 MODEL 3 Owner's Manual
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