Tesla MODEL 3 2012 - Page 293

You can also try charging your vehicle using a Tesla Supercharger or Destination Charging
location, all of which can be located through the map on your vehicle's touchscreen display. See
Maps and Navigation on page 152 for more details. Additional third-party charging stations may
also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector status lights and charging issues,
refer to the product's owner's manual.
For more information on charging, see Charging Instructions on page 189.
(UMC_a012)
Charging equipment communication error
Try again or try dierent equipment
Your vehicle is unable to charge because it cannot communicate eectively with the Mobile
Connector. The Mobile Connector detects that it cannot generate or maintain a valid control
pilot signal.
First, confirm the lack of eective communication is caused by the Mobile Connector rather
than an issue with your vehicle. This is usually the case.
To confirm this, try charging the vehicle using dierent external charging equipment.
•
If the vehicle begins charging, the issue was likely with the Mobile Connector.
•
If the vehicle still does not charge, the issue may be with the vehicle.
If the issue is suspected to be with the vehicle, inspect the charge port inlet and the Mobile
Connector handle for any obstructions (use a flashlight as necessary). Debris, moisture, and/or
foreign objects present in the charge port inlet or the Mobile Connector handle can prevent the
vehicle from properly communicating with the Mobile Connector.
It is recommended that any debris / foreign objects be removed and any moisture be allowed to
dry. Afterward, try re-inserting the Mobile Connector handle into the charge port. Charging
should now be possible.
As this alert is usually specific to external charging equipment and power sources, and it does
not typically indicate an issue with your vehicle that can be resolved by scheduling service, it is
recommended that you:
• Try charging with multiple, dierent types of charging equipment.
• Make sure any charge port inlet or charge handle obstruction has been removed.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging
location, all of which can be located through the map on your vehicle's touchscreen display. See
Maps and Navigation on page 152 for more details. Additional third-party charging stations may
also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector status lights and charging issues,
refer to the product's owner's manual.
For more information on charging, see Charging Instructions on page 189.
Troubleshooting Alerts
291Consumer Information